Computer Support Associate I Infrastructure

East Moline, IL - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory maintenance or other service records--handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.

Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : NOTES:1st shift (6am 3:30pm with flex start am) with minimal overtime25% desk work and 75% shop floorPossible use of Deere Gator to get around the facilityMetatarsals are required on the first dayBusiness casual dress code** Visa sponsorship is not available now or in the near future for this position**Some travel between local Quad City facilities as needed may be required. Weekly or less frequency within 10 miles. Will drive a John Deere Gator while in the factory after completing Description: To provide onsite deskside Tier 2 support performing the following duties:Primary Duties for this role:- Deploying new computers to replace old ones.- Upgrading to window 11 from 10- Imaging computers- Disposing of outdated assets- Strong Software skills: Powershell python details:- Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.- Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.- Maintains equipment supplies data supporting processes or Requirements:- Knowledge of computing and networking concepts and fundamentals- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.- Knowledge of computer security policies and a general overall knowledge of computer security concepts- 1 year or more IT experience preferred but recent college graduates will be consideredEducation Requirements:- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Description: Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities requir...

Description:

Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : NOTES:1st shift (6am 3:30pm with flex start am) with minimal overtime25% desk work and 75% shop floorPossible use of Deere Gator to get around the facilityMetatarsals are required on the first dayBusiness casual dress code** Visa sponsorship is not available now or in the near future for this position**Some travel between local Quad City facilities as needed may be required. Weekly or less frequency within 10 miles. Will drive a John Deere Gator while in the factory after completing Description: To provide onsite deskside Tier 2 support performing the following duties:Primary Duties for this role:- Deploying new computers to replace old ones.- Upgrading to window 11 from 10- Imaging computers- Disposing of outdated assets- Strong Software skills: Powershell python details:- Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.- Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.- Maintains equipment supplies data supporting processes or Requirements:- Knowledge of computing and networking concepts and fundamentals- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.- Knowledge of computer security policies and a general overall knowledge of computer security concepts- 1 year or more IT experience preferred but recent college graduates will be consideredEducation Requirements:- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent