Retail Administration & Customer Support Assistant

April - September 2026

We are currently recruiting for someone to assist our retail team in both customer service and administration tasks for both our shop and online.

You should have proven administration experience within a retail brand withexcellent attention to detail and accuracy.

Key Tasks and Responsibilities

Customer Service

• Support the Stock coordinator - picking packing and posting orders.
• Assist with customer queries online and over the telephone and bring to a resolve where possible.
• Receiving and checking deliveries and booking in stock.
• Awareness and understanding of stock control procedures.
• Collecting deliveries from the stage door and moving stock between different locations.
• Support the team during stock take.
• Maintain order and tidiness in all stockrooms and packing areas

Administration Tasks

• Manage the new line process set up new product skus and accurately enter product information to the range plan/product upload.
• Maintain sku information amend costs retail skus etc.
• Track/chase orders with our suppliers to ensure deliveries are received on time when required.
• Support the online team uploading images and information where required.
• Create comparative shop reports.
• Support the retail teams retail strategy.
• Help stock and merchandise the shop.
• Able to identify problems and make suggestions for improvements/solutions.

Knowledge Skills and Experience

Essential

• Proven administration experience within a retail brand
• Awareness of the importance of stockroom function and stock control
• Strong analytical and numerical skills with attention to detail.
• Excellent communication skills able to build strong relationships internally and give a first class customer service externally.
• Good verbal and written skills
• Experience in excel/google docs
• Ability to prioritise and manage a work schedule whilst working to tight deadlines
• Lifting stock is required in this role.

Desirable

• An understanding of retail trading patterns and critical path processes
• Positive and solution focussed.
• An interest in or knowledge of opera
• Knowledge of stock management systems and EPOS.

Rates of Pay Hours andBenefits

This is an hourly paid position at12.71per hour.

This is a part time position working 12 hours per week preferably 9.00am to 1.00pm Tuesday Wednesday and Friday. However there can be some flexibility on days and times.

We offer 33 days (6.6 weeks) holiday inclusive of bank holidays per annum pro rata.

We can offer a beautiful working environment and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer:

• Free Pilates and Zumba classes once a week
• Corporate Gym memberships
• An onsite Physiotherapist
• Subsidised electric car charging
• Cycle to Work scheme
• Subsidised dining at our onsite restaurants
• Free tea and coffee
• Discount at the Glyndebourne shop
• Free on-site parking
• Discount at various highstreet retailers through the Glyndebourne benefits hub

How to Apply

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies including ethnically diverse and disabled candidates who are currently under-represented in our workforce.

Please apply by clicking Apply Now; to submit your application.Candidates must be able to provide evidence of their right to work in the UK.

The closing date for applications isTuesday 7 April 2026.

As a Disability Confident Employer we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you please inform us of this in your covering letter. If you have any questions in relation to this please contact a member of the HR team at

Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.

The Glyndebourne Festival (running from May to August) features a programme of six operas in its 1200-seat opera house attracting audiences from around the world. The Autumn Season (October to December) extends Glyndebournes reach offering audiences the opportunity to experience fresh perspectives and new works in a dynamic and exploratory setting. Together the Festival and Autumn Season welcome over 125000 attendees annually with many more engaging through online streaming and other digital platforms.

Remaining financially independent since its inception Glyndebourne is a registered charity that relies on box office income memberships and donations to fund its operations. Committed to artistic excellence audience development and accessibility Glyndebourne continues to expand the reach and appreciation of opera for all.