Senior CRM & Loyalty Engineer

Job Description:

We Dream. We Do. We Deliver. At Merkle a dentsu company we power the experience economy. Whether were building the next great app running CRM at scale for global brands delivering technology architectures that support millions of users or providing world-class data identity and insights solutions its all in the name of crafting experiences that set brands apart from the competition. Backed by dentsus legacy of innovation and creativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth and connect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digital transformation and commerce experience design engineering and technology integration digital marketing data science CRM and loyalty and customer data management.

Key responsibilities and accountabilities
Responsible for leading the design customization and optimization of the CRM platform ensuring robust integration advanced data analytics and scalable solutions that align with the domains strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer

You will have to:

• Lead the design and development of complex digital solutions in the CRM Domain

• Lead the development of complex software solutions.

• Provide technical guidance and mentorship to junior engineers.

• Ensure architectural integrity and consistency across the software development lifecycle.

• Develop and maintain software architecture documentation.

• Participate in project planning and estimation activities.

• Drive continuous improvement initiatives within the development team.

• Act as a subject matter expert (SME) for pitches and client work.

• Contribute to the vision and strategy of the team

Skills for the role:

CRM Platforms

• Excellent knowledge of CRM systems e.g. Salesforce HubSpot Microsoft Dynamics (Backend and Frontend).

• Be able to implement efficient scalable and maintainable CRM solutions.

• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.

• Experience in leading and managing project development in Agile or Scrum environments.

• Experience with CI/CD and version control tools (e.g. GitHub GitLab Bitbucket Jenkins etc.).

• Ability to work independently and as part of a team managing multiple priorities and deadlines and guide junior members.

Databases

• Ability to query databases for customer data extraction and reporting.

Scripting & Automation

• Strong programming skills in APEX C# .net others.

API Integration

• Strong understanding of REST/SOAP APIs for integrating CRM with other systems

Data Analysis & Reporting

• Strong experience with Excel Power BI Tableau or others to analyze customer data and generate insights.

Customer Data Management

• Strong understanding of data segmentation customer lifecycle and personalization.

Troubleshooting & Debugging

• Ability to diagnose CRM-related technical issues and provide solutions.

Experience by Cloud (any experience in these clouds is a plus)

Loyalty Management

• Loyalty program modeling (tiers points/earn burn rules) wallets vouchers promotions partner/merchant integrations.

• Real-time events for accrual/redemption fraud controls and member lifecycle orchestration.

Consumer Goods Cloud (CGC)

• Retail execution: visit planning surveys/audits image recognition (if applicable) in-store merchandising order capture.

• Trade promotions & pricing workflows route optimization distributor/retailer hierarchies and offline mobile patterns.

Financial Services Cloud (FSC)

• Householding relationships KYC/AML processes advisor workspaces referrals and compliance workflows.

• Person Accounts vs. Individual model choices; integration to core banking/insurance systems.

Field Service

• Work Orders service appointments skills/capabilities inventory/parts Scheduling Optimizer dispatcher console.

• Mobile flows offline behavior safety/compliance checklists SLAs/entitlements.

CPQ / Revenue Cloud

• Product rules price rules constraint rules pricing methods quote templates approvals and quote-to-order integrations.

• Data model alignment with Billing tax proration renewals amendments and complex bundling.

Data Cloud (CDP)

• Ingestion pipelines identity resolution data streams calculated insights segments and activation to Marketing Cloud/ads.

• Real-time personalization governance data contracts and deduplication strategies.

Salesforce Certifications (Preferred)

• Application Architect

• Platform Developer I

• App Builder

• Sharing and Visibility Architect

• Data Architect

• Platform Development Lifecycle and Deployment Architect

• Platform Developer II

• JavaScript Developer

• Data Cloud Consultant (CDP)

• Certified CPQ Administrator / Developer

• Field Service Consultant

• Financial Services Cloud Accredited Professional

• Consumer Goods Cloud Accredited Professional

Team player with organizational skills and dedicated to transparency.

Why choose Merkle

Innovation at Our Core: As part of dentsus global network Merkle pushes the boundaries of customer experience integrating creativity technology and data to drive real-world impact. For over 35 years weve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16000 employees across 30 countries and part of a 70000 employees network at dentsu Merkle blends global insights with a deep understanding of local markets to deliver personalized effective solutions.

Collaborative Culture: At Merkle your ideas and contributions truly matter. Youll join a team that fosters innovation collaboration and creative problem-solving. Together we work on impactful international projects making meaningful connections every step of the way.

Whats in It for You

Global Perspective: As part of a dentsu company collaborate with over 70000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance: Enjoy hybrid work models adaptable hours and home office options.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team members unique perspective is valued and everyone is welcome.

Well-balanced reward package: We offer competitive salaries volunteer days wellness days modern offices and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands people and societywhere every contribution makes a meaningful impact.

Growth Opportunities: Expand your skills through training mentorship and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

*many more attractive benefits are waiting for you for more details regarding additional benefits please ask your recruiter

Ready to join the team Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

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