Senior Vendor Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Responsibilities:
Strategic IT Partner Ownership
- Own the Supplier Relationship Management (SRM) for a defined set of strategic IT services partners (e.g. cloud and infrastructure services application services managed services development partners).
- Act as the counterpart to senior vendor leadership driving long-term collaboration and continuous improvement.
- Contribute to define and steer partner strategies including vendor positioning consolidation and capability development.
Governance & Performance Management
- Design run and continuously improve the vendor governance framework: - Operational reviews (service quality incidents delivery performance) - Tactical reviews (KPIs SLAs financials demand outlook) - Strategic reviews (roadmaps innovation risk transformation)
- Ensure transparent data-driven performance management using KPIs scorecards and service reporting.
- Lead escalation management conflict resolution and structured back-to-green plans when performance deviates.
Qualifications :
Required key competencies and qualifications:
- 5 years of professional experience in Vendor Management IT Procurement IT Service Management or a comparable role.
- Proven track record managing large international complex IT service providers in a global or enterprise environment.
- Extensive knowledge of IT service delivery models including managed services time and materials (T&M) and outcome-based approaches. Certifications such as ITIL and SIAM along with practical experience in ServiceNow demonstrate a commitment to lifelong learning and maintaining knowledge.
- Strong experience with governance structures SLAs KPIs and executive-level reviews.
- Ability to challenge vendors constructively and drive outcomes without formal authority.
Leadership & Mindset
- presence and confidence in interactions with executivesinternally and externally.
- Structured analytical and fact-based decision-maker.
- Comfortable navigating ambiguity conflicts and high-stakes situations.
- Clear communicator who can translate complexity into actions.
Languages
- Fluent in English and German (both mandatory).
Additional Information :
What we offer at
- Hybrid and agile work: thrive in a flexible multicultural environment.
At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits Discover more here.
Lets connect soon. Apply for the role now!
Position grade within our career framework: Procurement Consultant Grade 4 (Md8).
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
