3rd Line Support Engineer (IT Infrastructure & Cloud)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
My client is looking for a technically curious problemsolver who thrives on complex IT challenges and hates shallow fixes.
This role is for someone who wants ownership trust and the space to think properly.
If you enjoy digging deep mentoring others and working across modern Microsoft environments this will feel like home.
This role is for someone who wants ownership trust and the space to think properly.
If you enjoy digging deep mentoring others and working across modern Microsoft environments this will feel like home.
My client is an established fastgrowing IT services business operating in regulated industries where technology has to work properly. Theyre looking for a 2nd / 3rd Line Support Engineer who can own complex issues endtoend and act as a trusted escalation point within the team.
This is not a scriptreading helpdesk role. Youll step in when issues span multiple systems when root cause isnt obvious and when judgement matters more than speed. Youll work across Microsoft 365 cloud identity
networking servers and endpoint management applying logic and structure to problems others cant quite crack.
Youll also play a key role in raising the technical standard of the team supporting junior engineers by helping them think not just giving answers. This is a role for someone who enjoys variety values good documentation and prefers doing things properly the first time.
Skills & Experience:
Minimum 3 years experience in a 2nd line (or higher) IT support role within an MSP or similar environment
Strong experience across Microsoft 365 (Entra ID Intune Exchange Online SharePoint Defender Conditional Access)
Solid networking fundamentals (DNS DHCP TCP/IP routing firewalls hybrid/cloud connectivity)
Windows Server administration experience (AD Group Policy file services troubleshooting)
Endpoint troubleshooting across Windows and macOS including Intunemanaged devices
Clear communication skills including explaining technical issues to nontechnical users
Comfortable managing your own workload without micromanagement
Qualification:
Microsoft or CompTIA certifications
Exposure to common MSP tools (RMM PSA documentation platforms)
Contact LIZAAN BUNNING on quoting the Ref: CTI006488
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Required Experience:
IC
Key Skills
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
