Customer Service Executives ( Female only 25-30K )
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Customer Service Executive
Job Title: Customer Service Executive
Department: Contact Centre / Operations
Key Result Areas (KRAs) & Responsibilities
1. Customer Interaction & Call Handling
2. Service Request Logging & Accuracy
3. Customer Communication & Updates
4. Technical Support (First-Level)
5. Escalation & Coordination
6. Customer Feedback & Closure
7. Schedule Adherence & Productivity
8. Quality & Continuous Improvement
Requirements
Skills & Competencies
- Strong verbal and written communication skills
- Customer-focused attitude with problem-solving ability
- Basic technical understanding and troubleshooting skills
- Ability to multitask and work under pressure
- Proficiency in CRM systems ticketing tools and communication platforms
Benefits
Qualifications & Experience
- Graduate / Diploma in any discipline
- Minimum 5 years of experience in customer service BPO service desk or technical support roles
- Experience in handling customer complaints and service coordination is preferred
Required Skills:
Skills & Competencies Strong verbal and written communication skills Customer-focused attitude with problem-solving ability Basic technical understanding and troubleshooting skills Ability to multitask and work under pressure Proficiency in CRM systems ticketing tools and communication platforms
