RQ10818 Solutions Designer CRM Senior

Responsibilities:

• Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client application business requirement and project/initiative deliverables.
  

General Skills:

• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes
  
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects
  
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large complex applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
  
• Excellent analytical problem-solving and decision-making skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
  
• A team player with a track record for meeting deadlines
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 7 years of experience in design development implementation and maintenance of large complex CRM systems such as Dynamics or other COTS CRM systems.
  
• 7 years designing and implementing enterprise cloud solutions
  
• Proven experience designing scalable secure and highly available cloud architectures
  
• Experience working in Agile DevOps or product-oriented delivery environments
  
• Strong experience designing and implementing solutions on Microsoft Azure
  
• Must have hands-on experience with n-tier web-based applications Unix Shell Scripting Ant script Javascript XML/XSD XSL HTML5 and source code management tools like Subversion or CVS.
  
• Experience designing pipelines and automation with Azure DevOps GitHub Actions GitLab CI/CD Jenkins
  
• Extensive Experience with Docker Kubernetes Managed services such as AKS EKS or GKE Container orchestration design Platform reliability and scaling
  

Skill Set Requirements:

Core Skills and Experience:

• 7 years of experience in design development implementation and maintenance of large complex CRM systems such as Dynamics or other COTS CRM systems.
  
• 7 years designing and implementing enterprise cloud solutions
  
• Proven experience designing scalable secure and highly available cloud architectures
  
• Hands-on experience delivering cloud migration modernization and transformation initiatives
  
• Experience developing architecture blueprints reference architectures and solution designs
  
• Experience working with multi-cloud or hybrid cloud environments
  
• Demonstrated experience implementing enterprise security and compliance controls
  
• Experience working in Agile DevOps or product-oriented delivery environments
  
• Experience collaborating with enterprise architects developers security teams and operations
  
• Experience presenting technical architecture to senior leadership and non-technical stakeholders
  
• Strong experience designing and implementing solutions on Microsoft Azure
  
• Experience with Compute (VMs containers serverless) Networking and VPC design Storage architectures Managed databases Identity and access management
  
• Hands on experience with Cloud architecture frameworks and best practices High availability resiliency and disaster recovery design Multi-region and multi-availability zone architectures Microservices and distributed system design
  

Technical Skills and Experience:

• Must have hands-on experience with n-tier web-based applications Unix Shell Scripting Ant script Javascript XML/XSD XSL HTML5 and source code management tools like Subversion or CVS.
  
• Experience designing pipelines and automation with Azure DevOps GitHub Actions GitLab CI/CD Jenkins
  
• Execute tasks on XSLT/XQuery/XPATH and transformation capabilities hands on experience with Oxygen XSLT IDE or any XSLT IDE for creating and debugging XSL
  
• Extensive Experience with Docker Kubernetes Managed services such as AKS EKS or GKE Container orchestration design Platform reliability and scaling
  
• Experience designing detailed functional and technical requirements for new and existing business solutions.
  
• Working knowledge in analyzing and designing changes to existing web-based software solutions
  
• Working knowledge of SDLC methodologies such as Agile development
  
• Experience with Cloud security architecture and zero-trust principles Identity federation and RBAC Encryption and key management Security monitoring and logging
  

Soft Skills:

• Strong communication skills; both written and verbal
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions
  
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  
• Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large team and work closely with other individual team members
  
• Proven analytical skills and systematic problem solving
  
• Strong ability to work under pressure work with aggressive time lines and be adaptive to change
  
• Displays problem solving and analytical skills using them to resolve technical problems
  

Public sector Experience:

• OPS Development standard/Process