Client Success Manager
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
Client Success Manager
Bookassistare seeking a highly motivated and dynamicClient Success Managerwho will report to the Strategy Team Leader.
The role requires a strong knowledge of the hospitality industry and would suit a person with experience of revenue management and marketing/e-commerce within the hotel sector. With the knowledge and experience that they bring to the role along with the extensive training that they will receive in our products and services the successful candidate will: build strong relationships with our clients; serve as an escalation point for their portfolio of clients in relation to the products and services they have purchased; and ensure that the clients business grow is in line with specified targets.
The successful candidate will be based in Prague.
JOB RESPONSIBILITIES:
- Working closely with a portfolio of clients across the Czech and DACH markets to drive and grow their revenue.
- Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these.
- Communicating with clients on an on-going basis to ensure their online booking platform is optimized to ensure the highest rate of conversion possible and that they are availing of all upgrades.
- Continuously developing online strategies that meet each individual client needs based on market trends
- Liaise with our in-house Digital Marketing team to maximize the online visibility of the hotels clients and to drive qualified traffic to the clients website.
- Working with clients to ensure their website if fully optimized for conversion using the latest conversion optimization strategies.
- Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopter
- Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency.
- Be proactive in negotiating contract renewals with clients as these are key to Client Retention.
- Keep abreast of key trends in the industry & share with clients.
- Seek out new client opportunities where feasible and feed into the Sales & Marketing team.
JOB REQUIREMENTS/QUALIFICATIONS:
- 3 years working within the Hospitality Industry and/or related 3rdLevel Qualification
- Experience working in a Revenue role essential
- Fluency in CZ German and English are mandatory
- Passion to work and thrive in a multi-tasked fast paced environment
- Strong communicator analytical organized and time efficient
- Comfortable presenting to both internal/external audiences
- Social Butterfly for Client Entertainment Events
- Willingness to embrace a challenge outside of your comfort zone
- Strong knowledge of digital marketing trends & useful applications
- Team Player cooperative approach and keen to forge strong peer to peer working relationships
- Problem-solving attitude through proactive approach
- Have a deep market intelligence and a keen understanding of the competitive landscape
- Ability to leverage these insights through advanced negotiation skills
Additional useful skills:
- As the office environment is Mac OS X based experience of the OS X environment is an advantage but is not essential.
Business Unit:
Bookassist (Czech Republic)Scheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularCareer Site:
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions serving a wide range of vertical markets including hospitality healthcare construction education personal care fitness leisure moving and legal services to name a few. Within these markets Jonas is comprised of over 65 distinct brands each a respected leader in its domain.
Jonas vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of Software for Life. We are committed to technology product innovation quality and exceptional customer service.
Jonas Software supports over 60000 customers in more than 30 countries. We employ over 6000 skilled professionals including industry experts and technology specialists. Across our broader network we support a global workforce of more than 30000 employees.
Headquartered in Canada Jonas Software has a global footprint with offices around the world. Were a 100% owned subsidiary of Constellation Software Inc. based in Toronto publicly listed on the TSX () and a member of the S&P/TSX 60 Index.
IS THIS YOU
Required Experience:
Manager
Key Skills
About Company
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