To maintain control and act as a senior fitness advisor and acting supervisor within the sports facilities at Hopwood Hall College. To assist in ensuring the facilities can function effectively and safely for both College and community usage. To ensure that all users enter the premises in accordance with laid down procedures and that a full and professional service is provided.
To undertake a wide range of duties including use of till systems and booking management systems supervisory cover in the absence of manager/supervisor dealing with customer enquiries stock control cash handling cleaning duties health suite duties delivery of classes Curricular and commercial and control of all indoor and outdoor sport facilities and the moving and setting up of equipment as required. Including the development of enrichment programmes and initiatives.
Key Responsibilities
- To provide a welcoming clean safe and professional environment to all visitors. Including staff students and the general public and be part of a cleaning rota health and safety and safeguarding checks and implementation and compliance
- To provide cover as Acting Duty Supervisor in the absence of the manager/supervisor in accordance with rota systems and daily duties including work experience control and safety of operations and systems
- To issue a safe fitness programme to each individual in correspondence with a signed health declaration recommending appropriate exercise prescriptions and advice so that members are physically able to participate in all activities
- To deal with enquiries face to face and by telephone concerning all activities in addition to supporting the manager/supervisor in terms of contractual compliance and policy of the Sports Arena and Sports Park
- Administration duties
- To be responsible for the emergency evacuation protocol and implementation in the case of an emergency
- To carry out risk assessments to ensure the safety of all users of the facility
- To assist in safeguarding the security of equipment users and the building including external areas Grass fields by carrying out regular checks and risk assessments as directed by the supervisor or manager
- To ensure implementation of all safeguarding procedures are followed at all times and reported accordingly
- To provide first aid service as and when required to curriculum staff and the general public
- To effectively demonstrate observe and evaluate members to ensure they have a safe operational knowledge of the fitness suite and its equipment. To monitor students and keep them safe whilst training relevant to your skills and Qualifications and experience
- To ensure continuous development and improvement of professional knowledge
- To be responsible for advice and support to members/general public and curriculum appropriate to your skills and qualifications including the directing of activities for users to prevent injury misuse or damage to facilities
- To maintain and process information using both computerised and manual records and door security systems
- To participate in a cleaning rota as designated by the centre manager including internal and external areas and basic maintenance where necessary
- To check and record daily floats at start and end of the shift including completion of summary sheets and the reconciliation of the monies in accordance with Hopwood Hall College financial regulations
- The control and cleaning of all facilities including changing rooms toilets training rooms grass pitches external areas and the Arena and Sports Park and grass fields and associated changing rooms and training rooms
- To operate as a key holder in the opening and locking up of all areas and facilities. Including alarms systems and barriers
- To Fill and control vending machines to service our College community including stock control and similar
- To deal with enquiries face to face and by telephone concerning all activities of the Arena and pavilion
- To provide a full reception service including all bookings replacement of stock operation of a computerised till and membership database. The issuing of receipts and keys also to include the undertaking of counter sales as and when required
- To undertake in-house and other training in order to maintain an up-to-date working knowledge of designated Fitness Centre systems and procedures and contribute to improvements in service levels Development of the facility and promotional activities and events
- Assembling dismantling and moving of equipment
- To play a full part in the life of the college and community to support its mission ethos and help in the development and delivery of enrichment Programmes and/or participation. To deliver practical workout out sessions and to support of the wider college. To support of out of term holiday clubs Competitions and community cohesion projects and similar as designed by the Centre Manager
- Any other duties of a similar level of responsibility as may be required.
Skills Knowledge and Expertise
Qualifications
Essential Criteria
- First Aid Certificate or willingness to work towards
- Recognised Gym instructor/personal Trainer Qualification
- Level 3 Supervisory or similar Certification or willingness to work towards
- Knowledge of databases membership and till systems spreadsheets excel word
- Competent in being able to present statistics and data and assist and/or leading a small team.
Desirable Criteria
- Customer service qualification
- E.T.M. qualification
- Understanding of database systems and analysis
- Intermediate level it skills Knowledge of word excel and power point
- Leader award and/or similar Coaching qualification. Or Any other course relevant to the position
- Access to transport for work at our Rochdale site
How Identified: Application and interview.
Experience
Essential Criteria
- Experience in the provision of customer care services
- Ability to respond to difficult situations in a calm and efficient manner and deal with multiple priorities and demands
- Ability to communicate clearly and effectively
- Ability to work on own initiative
- Outgoing personality good communication skills and smart appearance.
Desirable Criteria
- Experience in a busy Sports Centre environment or similar
- Experience of working with minors and/or vulnerable adults
- Experience of dealing with Community initiatives organising events programmes activities and delivery
- Advanced Gym qualifications/experience
How Identified: Application/Interview
Specialist Knowledge
Essential Criteria
- Knowledge of appropriate and safe use of Fitness Centre equipment
- Knowledge of Health and Safety and customer care and safeguarding
- Knowledge of membership systems Booking management software
- Good knowledge of I.T in a leisure environment
Desirable Criteria
- Supervisory skills or experiences in management of staff or willingness to work towards
- G.P referral qualification or equivalent
- E.T.M qualification yoga/Pilates and/or advanced personal training qualification
- Leadership qualification or experience of leading small teams
- Knowledge of promotion and marketing in busy gym environments of similar
How Identified: Application/Interview
IT Skills
Essential Criteria
- Competent computer skills and knowledge of till and membership systems
- Membership database programmes and Till systems effective operation.
- Willing to undertake training appropriate to role and development
Desirable Criteria
- Experience in a busy leisure environment sports facility or similar
- Supervisory experience or leading teams.
How Identified: Application/Interview
Required Experience:
Senior IC
To maintain control and act as a senior fitness advisor and acting supervisor within the sports facilities at Hopwood Hall College. To assist in ensuring the facilities can function effectively and safely for both College and community usage. To ensure that all users enter the premises in accordance...
To maintain control and act as a senior fitness advisor and acting supervisor within the sports facilities at Hopwood Hall College. To assist in ensuring the facilities can function effectively and safely for both College and community usage. To ensure that all users enter the premises in accordance with laid down procedures and that a full and professional service is provided.
To undertake a wide range of duties including use of till systems and booking management systems supervisory cover in the absence of manager/supervisor dealing with customer enquiries stock control cash handling cleaning duties health suite duties delivery of classes Curricular and commercial and control of all indoor and outdoor sport facilities and the moving and setting up of equipment as required. Including the development of enrichment programmes and initiatives.
Key Responsibilities
- To provide a welcoming clean safe and professional environment to all visitors. Including staff students and the general public and be part of a cleaning rota health and safety and safeguarding checks and implementation and compliance
- To provide cover as Acting Duty Supervisor in the absence of the manager/supervisor in accordance with rota systems and daily duties including work experience control and safety of operations and systems
- To issue a safe fitness programme to each individual in correspondence with a signed health declaration recommending appropriate exercise prescriptions and advice so that members are physically able to participate in all activities
- To deal with enquiries face to face and by telephone concerning all activities in addition to supporting the manager/supervisor in terms of contractual compliance and policy of the Sports Arena and Sports Park
- Administration duties
- To be responsible for the emergency evacuation protocol and implementation in the case of an emergency
- To carry out risk assessments to ensure the safety of all users of the facility
- To assist in safeguarding the security of equipment users and the building including external areas Grass fields by carrying out regular checks and risk assessments as directed by the supervisor or manager
- To ensure implementation of all safeguarding procedures are followed at all times and reported accordingly
- To provide first aid service as and when required to curriculum staff and the general public
- To effectively demonstrate observe and evaluate members to ensure they have a safe operational knowledge of the fitness suite and its equipment. To monitor students and keep them safe whilst training relevant to your skills and Qualifications and experience
- To ensure continuous development and improvement of professional knowledge
- To be responsible for advice and support to members/general public and curriculum appropriate to your skills and qualifications including the directing of activities for users to prevent injury misuse or damage to facilities
- To maintain and process information using both computerised and manual records and door security systems
- To participate in a cleaning rota as designated by the centre manager including internal and external areas and basic maintenance where necessary
- To check and record daily floats at start and end of the shift including completion of summary sheets and the reconciliation of the monies in accordance with Hopwood Hall College financial regulations
- The control and cleaning of all facilities including changing rooms toilets training rooms grass pitches external areas and the Arena and Sports Park and grass fields and associated changing rooms and training rooms
- To operate as a key holder in the opening and locking up of all areas and facilities. Including alarms systems and barriers
- To Fill and control vending machines to service our College community including stock control and similar
- To deal with enquiries face to face and by telephone concerning all activities of the Arena and pavilion
- To provide a full reception service including all bookings replacement of stock operation of a computerised till and membership database. The issuing of receipts and keys also to include the undertaking of counter sales as and when required
- To undertake in-house and other training in order to maintain an up-to-date working knowledge of designated Fitness Centre systems and procedures and contribute to improvements in service levels Development of the facility and promotional activities and events
- Assembling dismantling and moving of equipment
- To play a full part in the life of the college and community to support its mission ethos and help in the development and delivery of enrichment Programmes and/or participation. To deliver practical workout out sessions and to support of the wider college. To support of out of term holiday clubs Competitions and community cohesion projects and similar as designed by the Centre Manager
- Any other duties of a similar level of responsibility as may be required.
Skills Knowledge and Expertise
Qualifications
Essential Criteria
- First Aid Certificate or willingness to work towards
- Recognised Gym instructor/personal Trainer Qualification
- Level 3 Supervisory or similar Certification or willingness to work towards
- Knowledge of databases membership and till systems spreadsheets excel word
- Competent in being able to present statistics and data and assist and/or leading a small team.
Desirable Criteria
- Customer service qualification
- E.T.M. qualification
- Understanding of database systems and analysis
- Intermediate level it skills Knowledge of word excel and power point
- Leader award and/or similar Coaching qualification. Or Any other course relevant to the position
- Access to transport for work at our Rochdale site
How Identified: Application and interview.
Experience
Essential Criteria
- Experience in the provision of customer care services
- Ability to respond to difficult situations in a calm and efficient manner and deal with multiple priorities and demands
- Ability to communicate clearly and effectively
- Ability to work on own initiative
- Outgoing personality good communication skills and smart appearance.
Desirable Criteria
- Experience in a busy Sports Centre environment or similar
- Experience of working with minors and/or vulnerable adults
- Experience of dealing with Community initiatives organising events programmes activities and delivery
- Advanced Gym qualifications/experience
How Identified: Application/Interview
Specialist Knowledge
Essential Criteria
- Knowledge of appropriate and safe use of Fitness Centre equipment
- Knowledge of Health and Safety and customer care and safeguarding
- Knowledge of membership systems Booking management software
- Good knowledge of I.T in a leisure environment
Desirable Criteria
- Supervisory skills or experiences in management of staff or willingness to work towards
- G.P referral qualification or equivalent
- E.T.M qualification yoga/Pilates and/or advanced personal training qualification
- Leadership qualification or experience of leading small teams
- Knowledge of promotion and marketing in busy gym environments of similar
How Identified: Application/Interview
IT Skills
Essential Criteria
- Competent computer skills and knowledge of till and membership systems
- Membership database programmes and Till systems effective operation.
- Willing to undertake training appropriate to role and development
Desirable Criteria
- Experience in a busy leisure environment sports facility or similar
- Supervisory experience or leading teams.
How Identified: Application/Interview
Required Experience:
Senior IC
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