Manager, AI Outcomes

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.

Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.

If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.

About the Role:

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers end-users successfully adopt and derive meaningful measurable value from Gleans AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions search chat and agent content) prompt and agent advisory/building and value realization. Ultimately the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.

You will:

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement advisory/building on our platform and business value realization with Gleans products.
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field influence Gleans product roadmap and collaborate with Product and R&D to shape new features and agent capabilities
Design implement and report on metrics for the AIOM team demonstrating ROI adoption and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.

About you:

4 years of experience in managing teams and customer-facing consultative roles (e.g. management consulting customer success business transformation product management solutions consulting) with an AI/data/enterprise SaaS company.
Demonstrated ability to lead teams and drive business transformation through technology adoption.
Excellent problem-solving skills and ability to communicate effectively with diverse audiences from executives to end users.
Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
Consultative creative and motivated mindsetexcited about helping organizations rethink business processes and work styles with AI.
Proven product sense and ability to maximize the impact of complex software platforms.
Experience facilitating workshops and change management programs for business transformation.
Understanding of modern AI capabilities (prompting agent workflows LLMs) with ability to coach others on best practices.

Location:

This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.

#LI-HYBRID

Required Experience:

Manager

About Glean:Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 10...

About Glean:

About the Role:

You will:

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement advisory/building on our platform and business value realization with Gleans products.
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field influence Gleans product roadmap and collaborate with Product and R&D to shape new features and agent capabilities
Design implement and report on metrics for the AIOM team demonstrating ROI adoption and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.

About you:

4 years of experience in managing teams and customer-facing consultative roles (e.g. management consulting customer success business transformation product management solutions consulting) with an AI/data/enterprise SaaS company.
Demonstrated ability to lead teams and drive business transformation through technology adoption.
Excellent problem-solving skills and ability to communicate effectively with diverse audiences from executives to end users.
Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
Consultative creative and motivated mindsetexcited about helping organizations rethink business processes and work styles with AI.
Proven product sense and ability to maximize the impact of complex software platforms.
Experience facilitating workshops and change management programs for business transformation.
Understanding of modern AI capabilities (prompting agent workflows LLMs) with ability to coach others on best practices.

Location:

This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.

#LI-HYBRID

Required Experience:

Manager

Key Skills

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About Company

Glean

Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more

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