Customer Support Coordinator (Complex)

Alfa Laval Nordic is looking for a Complex Order Handler in Kolding Denmark.

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

About the job

As a Complex Order Handler you will be responsible for providing direct support to customers in handling Complex component Project Field Service and Service Operations Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries.

Other duties include:

• Providing exceptional customer support during the process: order status delivery date. Purchase control and preparation of suppliers shipping documents.

• Export & Import coordination: documentation logistics custom clearance.

• Handling of suppliers database.

• Backlog and WIP maintenance.

What you know

• You have 3 years of experience working with ERP systems especially within order handling.

• You bring solid technical knowledge perhaps from customer support service operations purchasing engineering project coordination or similar roles.

• You are fluent in English both spoken and written.

• You are comfortable working with the Microsoft Office suite and quickly adapt to new digital tools.

• Proficiency in a Scandinavian language is a plus.

• You are used to collaborating with colleagues across departments and locations.

• You are familiar with supply chain processes and understand the importance of accuracy and timeliness in order management.

Whats in it for you

A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills where you have the opportunity to influence your job and future career. An informal working environment where you together with your dedicated colleagues help create positive and motivating atmosphere.

For more information please contact

Frederik Viborg - Customer Support Manager Nordic -

Reece Watmore - Talent Acquisition Partner -

We look forward to hearing from you soon!

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

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