Guest Experience Expert (Concierge, i-Job Program)

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests and also keeping up of the desk area. Always providing service with a smile.

1. Assisting guests and patrons by opening their car doors in the absence of the Doorman.
2. Maintains the cleanliness and the condition of the Marriott and Singapores flag and report abnormalities to Bell Captain and FO Managers.
3. Perform daily Concierge and Bell Service duties which includes but not limited to:
   • Providing hotel guests with information about local attractions
   • Providing hotel guests with reservations-making at restaurants and attractions
   • Providing hotel guests with information about services and facilities of hotel
   • Assisting hotel guests with ground transportation arrangements
   • Escort arriving and departing guests in a pleasant and respectful manner
   • Ensures extreme care and attention when handling guests personal items
   • Delivery of packages and luggage for internal and external guests
   • Maintains short-term and long-term luggage storage
   • Maintains smooth traffic at the Hotels forecourt in the absence of Doorman
   • Ensures to utilize the Bellman Movement Log for all completed guests requests for the day
   • Greet arriving guests and provide direction and escort to the Front Desk
   • Assists departing guests for transportation arrangement or luggage storage requests
   • Always offering further assistance for all guests
4. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage room changes and all ad-hoc duties.
5. Attend daily briefing and 15 minutes training.
6. Performing the doorman duties as assigned by Bell Captain or FO Managers.
7. Ensure function sheet displayed on notice board is updated in the absence of Bell Captains.
8. Maintain cleanliness and order at the Concierge Counter Bell Stand and hotel lobby.
9. Deliver messages mails and parcels to the guests room and administration offices.
10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly. To inform Bell Captain for requisition should operational stocks run low.
11. Understanding of hotels safety features and procedures.
12. Maintain close and effective communication with other departments.
13. Maintain effective service in line with the Hotels Corporate Image
    1. Companys Grooming Standard
    2. Standard Operation Procedures
    3. Departmental Policies
    4. Corporate Policies
14. Cash/Bank Handling
15. Process all payment methods in accordance with Accounting procedures and
    policies.
16. Follow property control audit standards and cash handling procedures (e.g. blind drops).
17. Count bank at end of shift complete designated cashier reports resolve any
    discrepancies drop off receipts and secure bank.
18. Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected business level and keeping bank secure at all times.
19. Transport bank to/from assigned workstation following security procedures.
20. Set up and organize cashier workstation with designated supplies forms and
    resource materials; and maintain cleanliness of workstation at all times.
21. To ensure and follow established procedures and compliance as per LSOP guidelines.
22. Any other duties as may be assigned from time to time.