Chief Commercial Officer Global Career Product

Company:

Mercer

Description:

What to expect:

The Chief Commercial Officer is responsible for driving global revenue growth and market expansion across all customer-facing functions. This includes sales pricing global commercial partnerships go-to-market strategy customer success and commercial operations.

The CCO will translate product innovation into scalable commercial outcomes align regional execution with global strategy and build a high-performance product revenue organization across mature and growth markets.

This role is both strategic and operational: shaping long-term commercial direction while owning near-term performance.

We will rely on you to:

Manage Commercial Strategy & Growth

• Define and execute the global commercial strategy aligned with Career business strategy and product strategy
• Own revenue growth market penetration and customer lifetime value across regions
• Identify and prioritize new markets segments and monetization opportunities
• Lead pricing packaging and commercial model design (B2B B2C enterprise channel hybrid)

Go-To-Market & Sales Leadership

• Oversee global sales strategy including enterprise mid-market and channel sales
• Drive consistent go-to-market execution across regions while allowing for local adaptation
• Contribute to setting of revenue targets forecasts and KPIs for local markets
• Ensure disciplined pipeline management
• Build and scale a high-performing metrics-driven sales organization through upskilling hiring and active structured sales enablement

Customer & Revenue Operations

• Own customer acquisition retention and expansion strategies
• Partner with Product and Customer Success to improve onboarding adoption and renewal rates
• Establish best-in-class commercial operations (CRM forecasting compensation analytics)
• Ensure customer feedback loops inform product roadmap and commercial prioritization

Partnerships & Ecosystem

• Develop and manage strategic partnerships alliances and distribution channels to accelerate growth
• Negotiate and manage global commercial agreements
• Build an ecosystem that extends reach reduces friction and increases switching costs

Leadership & Governance

• Lead and develop senior commercial leaders across regions
• Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics
• Ensure compliance with regional regulatory pricing and contractual frameworks
• Foster a performance culture with accountability transparency and collaboration

Success Metrics

• Revenue growth (absolute and CAGR)
• Market share expansion in priority regions
• Sales productivity and pipeline conversion
• Customer retention expansion and lifetime value
• Time-to-market and GTM execution effectiveness

What you will need to have:

Experience

• 15 years of progressive commercial leadership in a global product-based business
• Proven success scaling revenue across multiple geographies
• Deep experience owning sales GTM and pricing at executive level
• Track record of working closely with Product and Engineering teams
• Experience operating in complex matrixed international organizations

Skills & Capabilities

• Strong commercial intuition grounded in data and analytics
• Ability to balance global consistency with regional nuance
• Excellent negotiation and executive-level communication skills
• High operational discipline with strategic vision
• Comfortable leading through ambiguity and rapid change

Personal Attributes

• Results-oriented with strong ownership mindset
• Collaborative leader who builds trust across functions
• Commercially minded
• High integrity and sound judgment in complex decision making

Why join our team:

• To be part of a company with a strong brand committed to making a difference in peoples lives.
• We help you be your best through professional development opportunities interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

#MMCIC

Mercer is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color Traveller community or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.