Change Management Specialist

Salute is a leading provider of cutting-edge Data Center Infrastructure Services dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions unparalleled reliability and outstanding customer service. As we continue to grow we are seeking a dynamic and experiencedChange Management Specialistto join our team and drive our relationships with hyperscale clients to new heights.

Salute Benefits That Put You First

We know life doesnt stop when work begins thats why we offer perks designed to support your well-being your family and your future:

• Time to Recharge: Enjoy 8 company-paid holidays 2 floating holidays andPTO so you can rest celebrate and take care of what matters most.
• Comprehensive Benefits Package: Including Medical Dental and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.

• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA mental health resourcesand gym discountsbecause your health matters.
• Extra Protection & Perks: Through discounted group programs such as legal services home & auto insurance pet insurance and ID theft protection for lifes unexpected moments.

About the Role

The Change Management Specialistis responsible forguiding and supporting the organization through changes to processessystemsor assets.

A. Organizational Directives

1. Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs SOPs EOPs) and defines/developsprocessesto work inside of COMPASS systems (Ticketing system/EnCompass/Upkeep) as well as future platforms ( etc.)

1. Create high quality error elimination procedures and content in support of Compass Operations and Growth.

1. Contribute to the corporate technical documentation style voice and requirements

1. Interact with subject matter experts to compile comprehensive user-centric content

1. Keep abreast of trends and technology in technical communication with an eye to implement them at Compass datacenters

1. Ensure the successful completion and acceptance of all procedures

1. Research tools and methodologies to advance the quality of content and its production

1. Producing high-quality clearaccurate and complete documentation with no errors within established deadlines.

1. Organizing and prioritizing tasks andhaveexceptional analytical skills.

1. Managing multiple projects and deliverables.

1. Quality Control on existing procedures for managed and assigned site(s) ensuring proper EEPs are in place and manage their entire lifecycle.

B. Researching and learningnew technologiesin Technical Communications.

1. Learn about data centers critical equipmentin order tounderstand theirbehavior risks and assess the proper sequence of operations along with the engineeringCoE

1. Sets and defines standards for communication to ALL clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels

1. Develops plans and collaborates with EngineeringCoEand Operations Managers on how to effectively track EEPs inEnCompassin real time

1. Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems)

1. Develops plans andcollaborateswith theCoEteam on creating consistentrelevantand uniform reports for customers and internal requirements.

1. Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms.

C. Success factors & Matching Measurements

1. ALL Changes will be tracked in the ticketing system andenCompassand have associated MOPs/SOPs/EOPs.

1. All Generic EEPs (MOPs/SOPs/EOPs) will be entered into theenCompassplatform and will be used by all Execution Pillars.

1. All potentiallycustomerimpactingchangeacross all facilities will be effectively communicated to clients in advance per policy in customer guide with a mechanism to track andreportmonthly.

1. All assets across all facilities will be entered intoenCompasswith associated reporting per direction of Customer SuccessCoEHead.

1. All Execution Pillars will have an effective process for usingenCompassand capturing prescribed metrics in real time (in process) on all platforms (Cooling/Power/Generator/Fire Systems etc.).

1. Keepingtimelycreation schedule bymaintaina low backlog of procedures to write

1. Maintain and review procedures under a defined revision calendar.

D. Behavioral Characteristics

1. Culture Carrier Embraces Compass Core Purpose and CoreConvictions andworks to permeate throughout the Operations organization.

1. Collaboration Works collaboratively with otherCoEsand Operations teams at large such that the creation of reports and adherence to reporting is practicalrealisticand achievable.

1. Collaboration Skills Uses collaboration skills to work with others especially otherCoEfunctional leads such that sufficient level of interface occurs betweenCoEfunctional leads for the creation of practicalrealisticand implementable reportsprocessesand policies.

1. Continuous ImprovementRemains engaged at meetings and when collaborating with others. Remains positive and strives consistently to find suggest and lead others toward constant improvements related to Change Management Client Notifications Effective use ofticketing systemsand overall Customer Success.

E.Physical Requirements: