Customer Insight Manager (Temporary)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: April 10 2026
- Multiple locations
- Hybrid
Job Description
Are you passionate about turning customer data into actionable insights that drive business performance
We are looking for a Customer Insight Manager (12 months maternity cover) to lead and maintain key Voice of Customer (VoC) and insight initiatives during a critical period of transition.
This role will take ownership of in-flight programmes ensuring continuity of delivery across VoC customer satisfaction and insight outputs. These initiatives play a key role in improving customer experience increasing repeat purchase and driving long-term customer value.
You will work closely with senior stakeholders across Product Commercial Marketing and Digital ensuring that customer insight is embedded into decision-making and prioritisation across the business.
This role requires the ability to quickly take ownership of existing programmes and deliver at pace in a global complex cross-functional environment.
What youll be doing
- Lead and evolve the Voice of the Customer (VoC) programme including dashboard development insight outputs and reporting
- Own and manage customer satisfaction and survey programmes (e.g. Loopon Post Voyage survey) ensuring effective delivery and continuous improvement
- Translate customer feedback and research into clear actionable insights that improve NPS and overall customer experience
- Ensure insights are clearly linked to commercial outcomes including customer retention repeat purchase and customer lifetime value
- Partner with CRM and Digital teams to ensure insights inform segmentation targeting personalisation and content strategy
- Lead implementation and optimisation of the global customer review platform
- Manage external research agencies and ensure high-quality cost-effective delivery
- Support delivery of brand tracking and market research programmes
- Influence stakeholders across the organisation to embed a customer-first mindset
What youll bring
Were looking for someone who combines strong analytical capability with excellent stakeholder management and a hands-on approach to delivery.
Core competencies
- Strong communication skills with the ability to translate complex data into clear compelling insight
- Proven experience in customer insight and Voice of Customer programmes
- Experience working with customer experience metrics such as NPS and CSAT
- Strong analytical mindset and confidence working with data and insight tools
- Experience managing external research agencies and vendors
- Ability to influence and collaborate with stakeholders across multiple functions and seniority levels
- Comfortable operating in a fast-paced environment with multiple in-flight initiatives
- Proactive and delivery-focused with the ability to take ownership and drive outcomes
Required Experience:
Manager
Key Skills
About Company
About the company Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world. Our Original voyag ... View more
