Communications & Relationship Manager
Share
Job Location:
Little Rock, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Rock Dental Brands a leading innovator in the Dental Support Organization (DSO) industry has an amazing opportunity to join our marketing team as a Communications & Relationship Manager. Our team is here to serve our clinics and create marketing strategies to grow our business. Were eager to find team members who can work both independently and with their team to serve our clinics.
Job Summary
We are seeking a highly motivated and strategically-minded Communications & Relationship Manager to lead our external communication efforts. This unique role is the bridge between building a powerful public reputation and executing a targeted B2B outreach strategy. The primary measure of success for this role will be the direct growth in high-quality patient referrals from our network of general dentistry partners. This role also seeks opportunities to increase our Brand and clinic exposure in the community including orchestrating local events and creating publicity. If you thrive on both high-level communications strategy and hands-on relationship-building that impacts the bottom line this is your opportunity.
Job Duties:
The core function of this role is to design enable and track the B2B outreach strategy for all 120 clinics empowering our Practice Managers to be successful in the field.
Leads Strategy & Enablement: Define document and champion the local physician network strategy. This includes developing the clinical and sales-focused messaging toolkits and collateral that Practice Managers use to build and maintain confident B2B relationships.
Performance Reporting: Create maintain and manage a recurring outreach program with a reporting dashboard to monitor growth and performance from each partnering channel.
Analysis & Optimization: Provide regular data-driven reporting to the leadership team and providers. Analyze referral performance by geography channel and individual Practice Manager then develop and execute on plans to improve traffic and close identified gaps.
Community & Event Strategy: Develop strategies and provide the necessary resources for clinics to engage with the local community and key stakeholders. Strategically plan and coordinate community outreach events and sponsorships to establish our clinics in the towns we serve.
Public Relations & Brand Growth: Foster relationships with local and industry media outlets. Draft and distribute communications materials to increase Brand and clinic exposure. Collaborate with the Marketing team to design and execute integrated campaigns. Ensure consistent messaging and branding across all channels used by the field team.
CRM & Email Marketing: Craft coordinate and execute CRM/email marketing for projects including doctor onboarding existing patient communications and partner updates.
Operational Support: Maintain a centralized calendar of activities across more than 120 clinics. Manage deadlines budgets and track key metrics associated with the referral and PR activities.
Onboarding & Integration: Support doctor onboarding and clinic integrations by providing the necessary communications and referral strategy training.
Additional responsibilities may be assigned to meet evolving business needs.
Qualifications:
Bachelors degree
Proven experience in Public Relations Strategic Communications or Event Marketing (3 years).
Demonstrable experience in B2B sales relationship management or clinical outreach is highly preferred. Experience working with physician/dentist offices is a major plus.
Track record of working with KPIs that directly drive revenue or patient volume.
Detail oriented and focused on quality
Highly collaborative and able to work with internal and external stakeholders
Critical thinker and problem solving skills
Great interpersonal and organizational skills
We offer an exceptional benefits package to include:
Robust Employment Benefits
We promote a work-life balance
401(k) with match after one year
Paid Time Off
Holiday pay
Career Growth
Work Environment:
Required Experience:
Manager
Key Skills
About Company
Dental Support Organization built by providers, for providers. Partnership with RDB will build the foundation of a brighter future for you and your practice.
