Site Manager

Position Overview

The Site Manager is responsible for the full operational and financial performance of a regional swimming pool service location. This role owns site-level P&L results operational efficiency customer satisfaction and safety performance. The Site Manager ensures disciplined execution strong gross margins high service standards and a culture of accountability.

Success in this role is measured by profitability technician productivity customer retention and safety outcomes.

Core Responsibilities

Operational Leadership

• Lead all daily service operations including scheduling routing dispatch and quality control.
• Drive technician productivity first-time fix rates and on-time completion.
• Oversee maintenance repair and renovation service delivery.
• Manage inventory controls equipment readiness and fleet operations.
• Implement process improvements to increase efficiency and reduce waste.
• Maintain strong operational KPIs and performance reporting.

Financial & P&L Ownership

• Own full site P&L: revenue labor materials overhead and EBITDA performance.
• Achieve targeted gross margin through labor planning cost control and pricing discipline.
• Develop and manage annual budgets and rolling forecasts.
• Monitor financial results and proactively address variances.
• Ensure accurate job costing and margin tracking.

Team Leadership & Development

• Recruit develop and retain high-performing technicians and staff.
• Conduct performance reviews and set clear accountability standards.
• Ensure required certifications safety training and skill development.
• Build a culture of professionalism ownership and safety.
• Drive technician engagement and retention.

Customer Experience & Relationship Management

• Maintain high service standards and rapid response times.
• Resolve escalated customer issues professionally and efficiently.
• Strengthening relationships with residential and commercial clients.
• Drive customer satisfaction retention and referral growth.

Safety & Compliance

• Enforce OSHA standards and company safety policies.
• Conduct regular safety meetings and audits.
• Ensure proper chemical handling storage and transportation.
• Maintain compliance with all local state and federal regulations.
• Drive a low incident rate and strong safety culture.

Strategic Execution

• Implement company initiatives at the site level.
• Identify opportunities for operational improvement and growth.
• Collaborate with senior leadership on expansion and performance strategy.
• Continuously improving efficiency margin and service delivery.

What We Offer

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical dental and vision insurance plans