Technology Support II Production Management
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Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate Investment Bank you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
- Engage with Agentic agent functionality that is built to solve issues systemically while allowing tracking of the issues
- Promote documentation for solutions that agentic agents can respond with to for self-identified processing issues
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Strong written communication skills along with capabilities to write technical documentation for simple use
- Strong partnership skills with understand of escalation management across partner relationships
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Desire to grow and learn in the AI space as the business grows
- Knowledge of Geneos Splunk and Dynatrace
- Knowledge of the Payment process rails such as Real Time Payments Automated Clearing House Payment FX Processing Push to Card and eWallet
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
