GSI Solutions Engineer
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Job Summary
TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact
TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs).
This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewers ONE platformacross digital workplace modernization remote connectivity and digital employee experience (DEX). Working together with the Account Director GSI & Tier 1 MSP Partners youll lead technical engagement influence roadmap strategy and ensure service integration success from early-stage definition to operational go-live. Maximize service outcomes drive and ensure value at every stage
Responsibilities
Partner Technical Engagement & Solution Architecture
Collaborate directly with GSI/MSP partner product engineering and delivery teams to define service offerings built on TeamViewers capabilities
Lead service definition and solutioning workshops aligned to partner delivery frameworks
Design scalable architectures deployment models and API-based integrations tailored to managed service environments
Support rapid prototyping and MVP build to validate solutions ahead of full rollout
Service Enablement & Operational Readiness
Own technical onboarding for new MSP partners entering the Global MSP Program
Build and deliver hands-on training architecture guides playbooks and reference designs
Guide partners through operational readiness milestonesfrom technical validation to in-market readiness
Collaborate with TeamViewers partner enablement and marketing teams to ensure technical messaging aligns to value
Internal Collaboration & Product Influence
Act as the technical voice of the MSP partner community translating feedback into actionable insights for Product Management and R&D
Collaborate with internal Specialist Solution Engineering Product Owners and Platform Teams to shape feature roadmaps and improve integration pathways
Maintain an active feedback loop between strategic partners and TeamViewers internal roadmap
Sales Support & Strategic Alignment
Partner closely with the Account Director to support technical validation during pre-sales cycles
Participate in partner QBRs service governance calls and joint business planning with a solution focus
Support GTM readiness by validating solution feasibility integration scope and post-launch scaling
Requirements
58 years in technical pre-sales solution consulting partner engineering or technical enablement roles
Strong experience working with MSP or GSI partner ecosystems ideally in digital workplace DEX IT operations or remote support contexts
Deep understanding of modern ITSM platforms (e.g. ServiceNow Freshworks) remote access tools and automation frameworks
Demonstrated expertise in APIs solution architecture systems integration and technical documentation
Comfortable working across highly matrixed global teams both internally and with partners
Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
What we offer
Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus company stocks and regular salary reviews
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy no dress code rules frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.
