Communication & Education Specialist

As a Communication & Education Specialist you will be responsible for creating implementing and optimizing educational programs and training materials for our clients partners and internal teams.
Your main goal in this role is to ensure that users effectively understand and utilize our products and services - ultimately driving higher customer satisfaction and reducing churn.

What we offer:

• A salary of 7200 PLN gross (approx. 5200 net) on an Employment Contract (or equivalent B2B) for the first 3 months. After that a performance review will determine the next compensation level based on results.

• Multisport card private medical care (LuxMed) free English lessons access to Hedepy with free therapy sessions and our private gym at the office for that post-work endorphin kick.

• Quarterly team integrations we meet regularly to connect unwind and celebrate successes!

What Your Day Might Look Like:

Creating and improving educational content:

• Develop webinars tutorials and articles (solo or with Marketing).

• Keep all customer-facing materials up to date and effective.

• Analyze user feedback and data to improve training materials.

• Tailor content to team and business needs based on recurring questions or service insights.

Delivering trainings and webinars:

• Run onboarding sessions product trainings and workshops.

• Own the training calendar from onboarding to advanced topics.

• Promote sessions and collaborate with Marketing to boost participation.

• Manage Livestorm and the WordPress-based content site.

Client communication & automation:

• Send regular newsletters with educational content.

• Optimize communication flows via Intercom SMS and automation.

• Segment audiences and manage automated campaigns.

• Share updates and materials with the Customer Care team.

Cross-team collaboration:

• Work closely with Product Marketing and Sales to align messaging and strategy.

• Join regular syncs to ensure educational initiatives reflect current company goals.

Measuring customer impact:

• Collect and analyze client feedback (surveys comments usage).

• Implement self-service solutions (tooltips help content webinars) to reduce support needs.
  

This Role Is Perfect for You If You Have:

• A talent for creating educational content (articles tutorials presentations webinars) and a passion for sharing knowledge in an engaging and easy-to-understand way!

• Experience in running webinars or training sessions so you can translate product-speak into real-world use cases and arent afraid of public speaking.

• Solid organizational skills and strong ownership: you can juggle calendars deadlines and still deliver high-quality content on time.

• A sharp sense of what great communication looks like: you understand that good content doesnt just sound nice but actually moves the needle on satisfaction retention and customer empowerment.

• A collaborative mindset: youre comfortable working across teams (Marketing Product Sales) and can turn customer feedback into concrete communication or educational actions.

• (Nice to have): Practical experience with tools like Intercom WordPress or Livestorm - or the drive to master them and push them to their limits.

What Success Looks Like (Key KPIs):

• Number of users trained

• % of active users attending training sessions

• Participant feedback both volume and quality of input on training content

• Effectiveness of automation # of messages sent open and click-through rates

• Engagement with newsletters delivery volume open and click rates

• Number of responses collected from customer surveys

• Number of educational materials created (videos PDFs etc.)

• Engagement rate clicks and views on educational materials

Recruitment Process:

• Apply via Teamtailor;

• A brief online interview with our Professional Service & Communication Team Leader Klaudia Lewandowska during which well get to know you a little better!

• Were going to send to you a task!

• 45-minute interview with Klaudia Lewandowska and Patrycja Haber including your recruitment task presentation.

• Final feedback.

No matter the outcome you will always receive feedback at each stage of the process.