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Senior Frontline Excellence Associate
Zurich Switzerland.
Rare Disease & Customer Engagement.
AsSenior Frontline Excellence Associate you willhelp the Swiss Affiliate improve effectiveness of frontline by increasing time in field deploying to rightcustomersand improving conversion rate enabled by clear performance management the right technology and clear governance.
Your new role
Manage the HCP universe: define and implement customer attributes and segments to enable targeted execution of the Affiliate strategy
Design and run end-to-end processes (internal and external) including customer journeys engagement planning and performance tracking to drive consistent execution and measurable impact
Own the design and delivery of sales incentive schemes that align behaviour with commercial priorities and deliver measurable ROI
Build Field Force capabilities to enable data-driven decisions including developing tools and reports with actionable insights for users
Integrate internal and external data sources to provide clear evidence-based recommendations on commercial priorities and opportunities
Be an active part in the department (e.g. rotational lead role in organizing monthly Department meetings)
Support updates to the department strategy and process improvements.
Your new department
The goal of the Frontline Excellence Team (part of the Rare Disease and Customer Engagement Business Unit) is to boost field team performance by maximizing customer-facing time targeting top accounts and improving conversion. This is achieved through simplifying processes increasingautomationand delivering actionable data-driven with the Customer Excellence team focusing on delivering omnichannel journeys and the Rare Disease Business Unit responsible for our haemophilia and growth hormone products we form a highly engaged department that offers exciting cross-functional collaboration strong peer learning and a supportive high-energy team environment
Your skills & qualifications
Mastersdegree or above in relevant area (e.g. business administration economics statistics).
Relevantexperience in Frontline or Commercial Excellence Business Intelligence/ Analytics Finance or Consulting role.
Pharmaceutical industry experience and strong commercial/ medical experience on topics such as field force effectiveness desirable.
Strong project and stakeholder management experience.
Experience in building new business processes and running them long-term.
Experience with Power BI / Power Query/ DAX;SQLisa plus
Excellent analytical skills & tools with the ability to derive insight from complex and varied information sources and make sound recommendations.
Proficient in English and German French is a plus
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with an unconventional spirit a raredeterminationand a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose mutualrespectand a willingness to go beyond what we know delivers extraordinary results.
What we offer
There is of course more on offer here than the uniqueness of our culture andthe extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.
More information
For more informationvisitFacebookInstagramXLinkedInand your application click on Apply now attach your CV and follow the instructions.
Deadline
Please apply beforeApril 2nd.
At Novo Nordiskwerenot chasing quick fixes werecreating lasting change for long-term health. For over 100 yearswevebeen driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries ofwhatspossible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in sharedpurpose. Togetherweremaking healthcare more accessibletreatingand defeating diseases and pioneering solutions that create change spanning generations. When youjoin us you become part of something bigger a legacy of impact that reaches far beyond today.
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