Regional Service Manager- Central Region

Not just a job but a career

Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18000 employees work in over 60 countries with one corporate mission to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.

KEY RESPONSIBILITIES

Team Leadership and Management

o Lead coach develop and mentor a regional team of Service Engineers Service Specialists and

Support Staff.

o Manage workforce planning skills development and succession planning.

o Align service goals with business objectives through team development and performance

management.

o Foster a culture of accountability learning and continuous improvement.

Service Delivery & Operations

o Oversee planning and execution of service jobs -on site and remote services: maintenance

troubleshooting service projects upgrades and commissioning.

o Ensure compliance with safety quality and regulatory standards and customer HSE requirements

o Drive adherence to SLA commitments and performance KPIs for response time resolution and

uptime.

o Manage escalation procedures and technical support channels.

Customer Engagement & Retention

o Build and maintain strong customer relationships through regular reviews feedback loops and SLA

management.

o Serve as they key regional service contact for strategic customers and act as escalation point.

o Proactively identify opportunities for contract renewals modernization and digital enhancements

P&L and Business Performance

o Own regional core services OI revenue cost control and margin targets

o Drive upselling and cross-selling of service contracts and solutions

o Collaborate with Sales and Business Development teams to strategically drive install base service

growth and improve customer retention(attach) rates.

o Monitor KPIs and implement continuous improvement plans and initiatives

Strategic Initiatives & Contribution

o Identify regional trends and customer needs to influence future service offerings and innovations

o Lead regional deployment of digital service tools remote support platforms and predictive

maintenance programs.

o Support regional strategy for lifecycle service offerings including asset modernization and

sustainability solutions.

o Develops and establishes both short and long-range business strategies for accomplishing key YCA Order objectives. o Contribute to North American and Global service strategy and operational improvements. o Align and deliver based on the strategic directions given by organization leadership team.

JOB REQUIREMENTS

Excellent communication and stakeholder management skills Ability to travel within region Strategic Thinker with a customer first mindset Strong commercial acumen Exhibits ownership accountability and a results-driven approach to problem-solving. Strong verbal and written communication skills

MINIMUM QUALIFICATIONS

Bachelors degree in engineering Automation or a related technical field

10-15 years of experience in industrial automation service roles

Hands-on knowledge of systems such as DCS PLC SIS SCADA and asset performance software

3 years experience leading regional teams and managing customer relationships

Experience with ERP CRM and digital field service platforms (e.g. SAP Salesforce ServAir)

Experience managing service P&L

PREFERRED QUALIFICATIONS

Industrially recognized certifications such as PMP Six Sigma CCNA GICSP etc.

Knowledge of industrial cybersecurity frameworks

Comfortable with regional travel

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.

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about our Employee Referral process!