PAS Representative

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Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.

Join our team at Banner Imaging! As a Patient Access Services Representative youll be the first point of contact for patients greeting and checking them in verifying insurance and exam details and assisting with scheduling and patient calls when necessary. Youll also handle tasks such as burning CDs processing medical record releases and collecting co-pays and payments at the time of service.

• Location: 16641 N. 40th Street Ste 1A Phoenix AZ 85032 will be home site but will work at multiple Banner Imaging Sites as a float including Paradise Valley Arcadia New River Trails Paseo Sunwest Peoria and could include Camino Del Sol Sun West Lakes Estrella Webb North and Palm Valley

• Schedule: Monday thru Friday 6:00AM to 5:30PM (varied depending on shift) All shifts are max 8 hours.

POSITION SUMMARY
This position conducts customer service registration point of service collections may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.

CORE FUNCTIONS
1. Helps provide a positive customer experience by welcoming patient to facility introducing self explaining what rep intends to do with patient thanking them for choosing Banner Health.

2. Performs pre-registration/registration processes verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.

3. Verifies and understands insurance benefits collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.

4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance enhanced financial assistance prompt pay discount loan program).

5. Acts as a liaison between the patient the billing department vendors physician offices and the payor to enhance account receivables performance and meet payment collection goals resolve outstanding issues and/or patient concerns and maximize service excellence.

6. Communicates with physicians clinical and hospital staff nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patients needs in financial services.

7. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients may precept new hire employees recapping daily deposits posting daily deposits or conducting other work assignments of the Patient Financial Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a fast paced multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patients care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services financial collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal oral and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software word processing spreadsheet and database software are required

Employees working at Banner Behavioral Health Hospital BTMC Behavioral and BUMG BUMCT or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

CHAA certification is preferred. Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.

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