Console Operator
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Job Summary
JOB SUMMARY:
The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems. |
POSITION SPECIFIC DUTIES (other duties may be assigned) | |
Answers incoming calls screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff patients medical staff peers administrators and other customers. | |
Answer and process all incoming calls from X-tend Phone System in a timely manner | |
Maintain accurate directory information. | |
Shares information changes or messages concerning On-Call schedule with fellow operators. | |
Maintain department equipment which includes: Consoles PC handsets headsets maintains and clean workstation at the end of each shift logging off any console not in use. | |
Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag. | |
Attends assigned classes and meetings reads assigned material. | |
Announce all codes/ Monitor all alarms: code blue code red triage. | |
Maintain list of house staff and location maintain patient name and location list on-call staff for evening night and weekend duty. Operate overhead paging system use personal pager when available. | |
Answer all incoming calls from X-tend Phone System and route to various Departments. Transfer interoffice telephone calls set up conference calls. Provide service for the deaf by using TDD phone. |
QUALIFICATIONS/JOB REQUIREMENTS:
EDUCATION:
- High school diploma or equivalent
EXPERIENCE:
- One year experience as a console/switchboard operator with 10 or more incoming lines preferred
- Experience in a Hospital setting preferred
- Experience in a Corporate setting may be considered
OTHER SKILLS ABILITIES & KNOWLEDGE:
- Professional and effective communication to include good written and verbal English
AHMC Seton Medical Center is a 377-bed acute and post acute facility encompassing two locations in the northern San Mateo County area.
Key Skills
- Abinitio
- English
- Google Analytics
- Attorney At Law
- Electronics
- Computing
