Computer Operator V

Koniag Advisory and Business Solutions LLC a Koniag Government Services company is seeking a Computer Operator V to support KABS and our government customer in Oklahoma City OK. This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching paid holidays paid Vacation paid sick leave and Advisory Business Solutions is seeking a Computer Operator V with a focus on customer support to join our team supporting the Oklahoma City Area Office and facilities throughout the Oklahoma City Area. This position plays a crucial role in providing advanced technical operations support for agency computer systems servers applications and associated IT infrastructure. You provide advanced technical operations support for enterprise clinical administrative and networked information systems in support of the Indian Health Service mission. This position is responsible for monitoring controlling and maintaining computer systems and peripheral equipment; ensuring scheduled production processing is completed accurately and on time; identifying troubleshooting and resolving system and operations issues; and supporting continuity of operations for mission-critical systems that enable patient care and administrative serve as a senior-level operator and technical resource exercising sound independent judgment in managing system workloads responding to alerts and outages coordinating corrective actions and documenting operational this role you may also provide guidance to junior operators and interface with users technical support staff telecommunications personnel cybersecurity staff and Government leadership to ensure reliable and secure IT operations. This position starts Nov 16 Computer Operator V resolves a variety of technically challenging and difficult operating problems (e.g. making unusual equipment connections and rarely use equipment and channel configurations to direct processing through or around problems and equipment circuits or channels or reviewing test run requirements and developing unusual system configurations that will allow test programs to process without interfering with ongoing job requirements ). In response to computer output instructions and error conditions to avoid loss of information or to conserve computer time the operator deviates from standard procedures. Such actions may materially alter the computer units production plans. This operator may spend considerable time away from the control station providing technical assistance to lower-level operators and assisting programmers system analyst and subject matter specialists with resolution of problems. Essential Functions Responsibilities & Duties may include but are not limited to:Provide support for system operations application processing failures and performance interruptions. Interface with system administrators and application support teams to coordinate resolution of incidents. Monitor performance and availability of Mainframe server and Network systems. Execute and oversee batch processing job scheduling workload automation and system backups. Detect troubleshoot and resolve operational issues escalating as necessary. Generate operational performance and incident reports as required. Update standard operating procedures s o p s) and contribute to process improvements. Ensure compliance with Federal cyber security requirements and agency specific directives. Support auditing logging incident response and vulnerability mitigation activities. Safeguard sensitive system data and maintain Access Control requirements. Assist with configuration deployment and maintenance of computing equipment operating systems and monitoring tools. Perform routine system health checks and scheduled maintenance. Maintain and update operational and Experience:Required Certifications:CompTIA ACompTIA Network OR equivalent experienceRequired Experience:Demonstrated experience monitoring and operating enterprise or multi-user computer systems in a production troubleshooting system failures console errors job interruptions peripheral device issues and communications maintaining operational documentation logs and incident to work independently in a structured security-sensitive environment with limited verbal and written communication to prioritize workload respond to urgent issues and maintain attention to detail in a mission-critical supporting healthcare IT environments hospital systems or government information working in a Federal agency tribal healthcare environment or Indian Health Service with server operations network monitoring tools backup systems print management and batch supporting electronic health record environments clinical systems or administrative systems. Minimum of 5 years of progressively responsible experience in computer operations systems operations IT support network operations or related technical Required Education:Bachelors degree inInformationTechnology Computer Engineering Computer Science or related or certification training in:Operating systems (Windows desktop/server)Networking fundamentalsCybersecurity basicsKnowledge Skills and Abilities:Knowledge of computer operating procedures production control systems monitoring and incident response of hardware software operating systems peripheral devices and networked computing to interpret technical messages logs job failures and console output and determine appropriate corrective to identify isolate and troubleshoot operational disruptions in a timely and effective to follow written procedures and security protocols with a high degree of to maintain confidentiality and protect sensitive information including patient and organizational to communicate technical issues clearly to both technical and non-technical to train or assist junior staff and contribute to a team-based support Environment:Work is typically performed in an office data processing or healthcare support may require prolonged sitting standing use of computer equipment and operation of office and IT require lifting or moving computer equipment printers paper or supplies up to insert weight requirement e.g. 25 require shift work evenings weekends holidays and emergency call-back / Background Requirements:Must be able to successfully complete all required pre-employment screening be able to obtain and maintain the required background investigation suitability determination and/or clearance level required for access to Government systems and comply with all IHS HHS HIPAA cybersecurity privacy and facility access Performance Expectations:Maintains continuous accurate and secure system promptly and effectively to operational incidents and service scheduled processing and support tasks accurately and on clear and complete logs reports and professionalism reliability and customer service in support of the IHS Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352