Key Account Manager

Job Req Number: 110287
Time Type: Full Time

At DSV were building the worlds leading logistics and transport network. With this exciting growth comes opportunity and were looking for new talent to join us.

Key Account Manager DSV Air & Sea
Belfast

DSV Air & Sea is seeking a proactive customerfocused Key Account Manager to manage and grow a portfolio of strategic accounts. This role is ideal for someone who thrives on building strong relationships delivering valuedriven insights and driving commercial performance.

What will you be doing

Manage and retain a portfolio of key accounts.
Develop and deliver strategic account plans aligned to both customer goals and DSV objectives.
Identify additional revenue opportunities to increase DSVs share of wallet
Build and maintain strong relationships with decisionmakers and influencers
Deliver consistent communication reporting and MyDSV adoption including CO₂/Sustainability features
Act as a senior escalation point resolving issues quickly in partnership with Branch Management
Conduct highquality datadriven QBRs and provide monthly market updates
Prioritise facetoface customer interaction to strengthen partnership value
Stay informed about customer operations industry developments and market dynamics
Proactively identify challenges and deliver innovative digital and sustainability-led solutions
Position DSV as a trusted strategic partner through insightbased value creation
Track and analyse revenue GP and shipment trends
Provide clear actionable performance reports to senior leadership
Manage opportunities through the full sales cycle
Collaborate with Pricing Product and Operations teams to shape competitive solutions
Lead and support RFQs and prepare for upcoming tenders.
Work closely with Branch/Regional Managers TM Product and BU specialists
Support smooth handover of accounts from Sales to KAM
Review processes address complaints and implement corrective actions
Ensure compliance with data quality reporting and NPS/CRP standards
Promote digital tool adoption (MyDSV EDI SCMS KPI dashboards)
Stay updated on market trends DSV products and emerging technologies

About You

Proven background in a client-facing management role within supply chain or a related sector.
Excellent communication interpersonal leadership and conflict resolution skills.
Strong analytical ability with experience in root cause analysis continuous improvement Lean/Six Sigma and account development strategies.
Proficient in English and skilled in MS Office 365 (Word Excel PowerPoint).
A collaborative team player able to work effectively across functions cultures and geographies.
Highly organised structured and confident in decision making presentations and working with deadlines.

What can we offer you

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000 operating in over 90 countries.
In addition we can offer access to a selection of employee benefits such as:
Enhanced Annual Leave Entitlement from your start which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App for support with physical and mental wellbeing including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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