Key Account Manager

If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

Role Overview:

Based in the US the Key Account Manager is directly accountable to our Semiconductor Metrology and Inspection Key accounts for Material Science solutions (MSS) in North America. You arent just a point of contactyou are a business partner responsible for aligning the customersproject timelines to ouroperational capacity and bringing in new product introduction wins (NPI).

You will be finding championing and winning opportunities our core technologies in optics laser machining and mechatronics within these key customers. You will use key tools such as 80/20 and MEDDPICC to deliver accelerated growth to MSS.

This role will represent 14 MSS factories to our customers with special focus on: CVI Laser Optics IDEX Health and Science Rochester Louwers Hanique and Millux.

Key Responsibilities:

Opportunity Identification & Growth

• Execute our strategic intent through to 2030. Understand the ways and means we will grow our platform and leverage them within your customers to build new opportunities.
• Pipeline Development:Identify within our key accounts the urgent and immediate pain which MSS can solve. Align MSS and customer business roadmaps. Turn these activities into business opportunities
• Strategic Upselling:Drive share of wallet growth by introducing existing customers to new technologies materials or service offerings.
• Achieve year-on-year incremental share increases in alignment with goals and priorities set by Key Account director and Metrology and Inspection Sales director.

NPI & Project Alignment

• Drive timely and accurate completion of MEDDPICC and 80/20 process for incoming requests and outgoing quotes
• Ideation to Production:Lead the speed advantage strategy ensuring that new projects move through the design phase without operational bottlenecks.

• Align the customersneed timelinewith our production scheduling to ensure projects are delivered on time to launch.
• Requirement Alignment:Act as the voice of the customer to critical needs are fully incorporated into solution offering.

Forecasting & Demand Planning

• Data Integrity:Build and maintain 12-month rollingdemand forecaststo drive raw material procurement and factory capacity planning.
• Risk Mitigation:Identify gaps between customer forecasts and actual PO placement flagging potential under-utilization or capacity crunches before they occur.

Internal Operational & Customer Alignment

• Conduct regular face to face meetings with key customer stakeholders to review new business opportunities business reviews customer quality scorecard feedback and to discover customer intelligence.
• Act as the main escalation path for customer concerns on factory performance.
• Constraint Management:Regularly sync with theProduction Quality and Supply Chainteams to understand current floor capacity equipment downtime and material lead times.
• Constraint Synchronization:Partner with theEnterprise Solutions Engineering Teamto ensure that customer quality constraints and delivery schedules are realistic and executable.

Candidate Profile:

• 3 years or more prior experience in a technically-oriented Sales role
• Strong verbal and written communication skills
• High technical fluency in one or more of Semiconductor metrology inspection tools optics laser machine processing high voltage feedthroughs or precision machining.
• Basic computer skills required including facility with Microsoft Office and experience with custom CRM and ERP systems
• Ability to consistently representing the business in the best light in all circumstances.
• The Hunter Mentality:Proven ability to find and close new business opportunities within a technical or industrial landscape.
• Manufacturing IQ:Deep understanding of theproduction lifecycle including lead times supply chain constraints and the NPI process.
• Analytical Rigor:Ability to synthesize complex data into accurate forecasts usingERP softwareandAdvanced Excel functions.
• Communication Mastery:The ability to say no or not yet to a customer in a way that preserves the relationship while protecting the businesss operational integrity.

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

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