Contracts Administrator

PURPOSE:

The Contract Administrator is responsible for managing customer accounts and ensuring the successful execution of orders from receipt through shipment. Reporting to the Sales Manager this role serves as the primary point of contact for assigned customers and acts as a key liaison between customers and internal teams including Engineering Quality Production and Operations.

This is a highly visible fast-paced role that requires strong ownership urgency and problem-solving. The Contract Administrator actively partners with the production floor to monitor order status anticipate risks and drive solutions. When challenges arise this role pivots quickly to identify alternatives communicate with customers and ensure commitments are met. Success in this role requires strong communication organization and the ability to influence cross-functional teams to deliver results.

ESSENTIAL JOB FUNCTIONS

Customer Account Ownership & Communication

• Serve as the primary point of contact for assigned customer accounts.
• Maintain strong customer relationships through proactive communication regarding pricing order status and delivery.
• Communicate customer requirements clearly across internal teams to ensure alignment and execution.
• Participate in customer meetings and visits; support customer interactions both onsite and externally as needed.

Order Management & Execution

• Enter and maintain customer orders accurately and in a timely manner.
• Ensure orders are reviewed acknowledged and executed in accordance with customer requirements.
• Monitor order progress from entry through shipment maintaining visibility to production status.
• Proactively identify risks to delivery schedules and escalate as needed.
• Partner with production and planning teams to resolve issues and ensure on-time delivery.

Cross-Functional Collaboration

• Work closely with Engineering Quality Production Supervisors and Operations to support order execution.
• Maintain a strong presence on the production floor to track part status and address issues in real time.
• Coordinate with internal teams to resolve deviations delays or technical concerns impacting delivery.
• Drive alignment between customer expectations and operational capabilities.

Quoting & Pricing Support

• Initiate and track quotations through the PCC estimating system to ensure timely responses.
• Quote repeat business and assist Sales Manager with new business proposals.
• Support preparation of cost proposals and pricing strategies.

Engineering Changes (ROC Management)

• Initiate Requests for Change (ROC) and track through completion.
• Review engineering changes for impact to price delivery and specifications.
• Communicate status and requirements to customers and ensure appropriate purchase order coverage.

Problem Solving & Continuous Improvement

• Identify and resolve issues impacting order fulfillment quality or delivery.
• Pivot quickly when production challenges arise to develop alternative solutions or shipment strategies.
• Support forecasting and planning activities as needed.

General

• Perform other duties as assigned to support business objectives.
• Follow all plant and department safety rules.

PREFERRED EDUCATION & EXPERIENCE

• Bachelors degree in Business Engineering or a technical discipline; or equivalent manufacturing experience.
• 2 years of experience in customer service contracts sales support or manufacturing operations.
• Experience working in a manufacturing or aerospace environmen.
• Strong organizational and communication skills with the ability to manage multiple priorities.
• Ability to influence cross-functional teams and drive results in a fast-paced environment.
• Ability to lead meetings and communicate effectively with both internal teams and external customers.
• Working knowledge of ERP systems order management systems and Microsoft Office applications.

PHYSICAL REQUIREMENTS:

• Ability to move between office and production floor environments throughout the day.
• Ability to stand and walk on the production floor for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Comfortable working in a manufacturing environment with exposure to noise dust and moving equipment.

ITAR REQUIREMENTS:
This position requires access to export-controlled technical data and technology. Under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) applicants must be a U.S. Person as defined by 22 C.F.R. 120.15. A U.S. Person includes U.S. citizens lawful permanent residents (Green Card holders) asylees and refugees.

AAP/EEO STATEMENT:

PCC Structurals is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We consider all qualified applicants for employment without regard to race color religion sex gender identity sexual orientation national origin age disability veteran status or any other protected characteristic.