Manager, Loan Servicing
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Manager Loan Servicing youll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will oversee the Loan Servicing Team (10 member) to ensure the performance and productivity standards are achieved. This leadership role will be critical in the growth of team members and departments success. You will be involved in the recruiting training coaching and payroll processes when necessary. You will participate in the ongoing development and implementation of processes and procedures.
What youll do:
Analyze and investigate department performance and make adjustments accordingly to meet short and long-term company initiatives
Identify coaching and development plans for assigned employees within the contact center
Partner with Workforce Management to assist with scheduling forecasting and capacity planning needs
Collaborate with other peers and senior management across multiple teams to implement initiatives and develop creative solutions to drive customer retention
Assist with recruiting and staffing of new team members
Oversee employee reviews and coaching as well as oversee payroll accuracy
Develop recurring training initiatives and provide direction to the curriculum design and execution of training material
Facilitate department meetings and provide regular business updates with recommended initiatives for change to senior and executive leaders
Perform other related duties as required and assigned
Qualifications :
3 years in a call center leadership position with priority given to those with Loan Servicing experience
Previous experience overseeing service levels
Experience in managing phone and email customer interactions
Strong proficiency of Microsoft Office
Excellent communication and presentation skills
Schedule flexibility to meet business needs
Strong understanding of Workforce Management and capacity planning preferred
Bachelors degree preferred (or equivalent work experience)
Additional Information :
Achieve well-being with:
Hybrid work opportunities
401 (k) with employer match
Medical dental and vision with HSA and FSA options
Competitive vacation and sick time off as well as dedicated volunteer days
Access to wellness support through Employee Assistance Program Talkspace and fitness discounts
Up to $5250 paid back to you on eligible education expenses
Pet care discounts for your furry family members
Financial support in times of hardship with our Achieve Care Fund
A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve change the future.
At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more remote work-from-home opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial j ... View more
