To provide ongoing support to customers utilising the Standard Bank Fleet Management Systems and the Fleet Management product ranges available. To ensure the effective use of these products and to provide regular feedback as well as to update accounts as requested by clients. To work in close relation with the Key Account Consultants to support them in the servicing of customer needs. To minimise customer complaints and revenue leakages and to improve or sustain accuracy levels
Qualifications :
Experience Required
- 3-5 years Experience at a franchise dealership or reputable retail workshop facility as a service advisor where technical skills are required.
- Full understanding of the Fleet Management and Managed Maintenance systems administration accounting statistics and maintenance funds.
- Full understanding of the sales and service issues surrounding the Fleet products Systems Allowance and Maintenance Plans
- Full understanding of all policies procedures and processes of all Fleet Products.
- Understanding of competitor products and services as well as substitute software packages.
- Full understanding of the various Car Schemes in the industry.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Embracing Change
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Business Administration Skills
- Data Management (Administration)
- Email Monitoring
- Records and Archive Management
- Written Communication
Remote Work :
No
Employment Type :
Contract
To provide ongoing support to customers utilising the Standard Bank Fleet Management Systems and the Fleet Management product ranges available. To ensure the effective use of these products and to provide regular feedback as well as to update accounts as requested by clients. To work in close relati...
To provide ongoing support to customers utilising the Standard Bank Fleet Management Systems and the Fleet Management product ranges available. To ensure the effective use of these products and to provide regular feedback as well as to update accounts as requested by clients. To work in close relation with the Key Account Consultants to support them in the servicing of customer needs. To minimise customer complaints and revenue leakages and to improve or sustain accuracy levels
Qualifications :
Experience Required
- 3-5 years Experience at a franchise dealership or reputable retail workshop facility as a service advisor where technical skills are required.
- Full understanding of the Fleet Management and Managed Maintenance systems administration accounting statistics and maintenance funds.
- Full understanding of the sales and service issues surrounding the Fleet products Systems Allowance and Maintenance Plans
- Full understanding of all policies procedures and processes of all Fleet Products.
- Understanding of competitor products and services as well as substitute software packages.
- Full understanding of the various Car Schemes in the industry.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Embracing Change
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Managing Tasks
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Business Administration Skills
- Data Management (Administration)
- Email Monitoring
- Records and Archive Management
- Written Communication
Remote Work :
No
Employment Type :
Contract
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