Commercial Operations Lead (Líder de Operaciones Comerciales) Mexico City (Hybrid)

Ready to accelerate your career

What youll do

Were looking for a Commercial Operations Lead to be the strategic backbone of our commercial this role you will serve as the primary partner to all commercial teamsSales Partnerships and Customer Successensuring the right processes tools data and insights are in place for them to perform at their best. You will lead a team of and act as a key connector between commercial leadership and cross-functional stakeholders driving alignment operational excellence and continuous improvement across the revenue engine to fuel Claras mission of building the future of corporate finance in Latin America. Your job is not only to set up the best tools and processes for the success of Claras growth but also to define and refine the ways of selling based on best experiences from commercial leaders.

Your primary responsibilities will include:

• Lead and develop a team of revenue operation experts serving as the strategic partner for all commercial teams and key stakeholders across the organization.
• Define and execute the commercial operations strategy aligned with Claras growth goals in Mexico Brazil and Colombia.
• Coordinate with Product for any launches that affect onboarding and sales paths to optimize results and minimize bugs
• Own revenue reporting forecasting and performance management working with the Data Team to develop clear insights and actionable decisions for commercial leaders using Hubspot and Metabase.
• Drive continuous improvement of the commercial playbook from prospecting to closing upsell and crosssell and Customer Success transition.
• Manage the commercial tech stack primarily HubSpot Fathom and Amplemarket ensuring data integrity process compliance and adoption across all teams.
• Own the variable compensation framework for all commercial teams including model design policy definition goal definition result calculation and governance in close partnership with Finance and People.
• Explore and implement automation opportunities using tools like N8N Extend and Replit to streamline the sales cycle and complement the efforts of the Product and Engineering teams.
• Oversee Book of Business allocation for all sales agents and SDRs across Mexico Brazil and Colombia and oversee Portfolio assignment for Customer Success teams.
• Collaborate cross-functionally with Finance Operations People Product and Customer Success to ensure alignment and a seamless customer experience.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus not a requirement.

Must haves

• 5 years of experience in Sales Operations Revenue Operations or a related commercial management roleideally in a high-growth Fintech or SaaS environment
• Proven experience managing and developing teams.
• Deep knowledge of a CRM such as HubSpot or Salesforce and of sales enablement and prospecting AI tools like Fathom and Amplemarket; experience with BI platforms such as Metabase.
• Experience or interest in AI tools to automate workflows and commercial processes.
• Strong analytical skillscomfortable working with large datasets building reports and deriving actionable insights. Deep knowledge of using Google Drive tools such as Sheets for this.
• Excellent verbal and written communication and stakeholder management skills. Proven ability in conflict resolution and managing difficult conversations.
• Adaptability to fast-changing environments and a proven track record of role-specific execution.

Nice to haves

• Independent analytical skills using SQL or Python (ok if this is done primarily through LLM support).
• Experience with N8N Amplemarket Databricks or Google Script.
• A good sense of humor.

Why join Clara

At Clara youll have the autonomy speed and support to make meaningful impact not just on your team but on how organizations are run across Latin America.

Who we are

• Were the leading B2B fintech for spend management in Latin America.

• Certified as one of the worlds fastest-growing companies a Great Place to Work and a LinkedIn Top Startup.

• Passionate about making Latin America more prosperous and competitive.

• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

• Product-led high-talent-density culture designed for builders who raise the bar.

• Proud of our open inclusive and values-driven environment.

What we believe in

• #Clarity. We say things clearly directly and proactively.

• #Simplicity. We reduce noise to focus on what really matters.

• #Ownership. We take responsibility and never wait to be told.

• #Pride. We build products and experiences were proud of.

• #Always Be Changing (ABC). We grow through feedback risk-taking and action.

• #Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

• Competitive salary and stock options (ESOP) from day one

• Multicultural team with daily exposure to Portuguese Spanish and English (our corporate language)

• Annual learning budget and internal accelerated development paths

• High-ownership environment: we move fast learn fast and raise the bar together

• Smart ambitious teammates low ego high impact

• Flexible vacation and hybrid work model focused on results

If youre ready for growth ownership and impact apply now and help us redefine B2B finance in Latin America.

Claras Hybrid Policy

Claridians in a hybrid mode split their time between working from the office talking to or visiting customers or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We dont enforce a minimum number of days for most roles but youre expected to spend time at the office organically and be at the office most days during your ramp-up or when required by your leader.