Customer Success Manager (CSM) | AI-native CRM Company | 2,500-3,000 USD + Remote + Performance Bonuses
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Success Manager (CSM) to own both onboarding and retention processes with a strong emphasis on onboarding excellence.
This is the first CSM hire meaning you will play a critical role in building the customer success function from the ground up including helping define processes workflows and best practices.
You will be responsible for onboarding new customers driving product adoption and ensuring long-term success while operating in a fast-moving early-stage startup environment.
Responsibilities
Onboarding (Primary Focus)
- Own end-to-end onboarding for new customers ensuring a smooth transition from closed deal to go-live.
- Lead kickoff calls and align on goals timelines and success criteria.
- Configure the platform to match customer workflows and business needs.
- Guide data migration integrations and system setup.
- Manage multiple onboarding projects simultaneously.
Retention & Growth (Secondary Focus)
- Build strong relationships with key stakeholders.
- Monitor product usage engagement and customer health.
- Proactively identify risks and prevent churn.
- Conduct regular check-ins and performance reviews.
- Identify expansion and upsell opportunities.
- Act as a trusted advisor and product expert.
Qualifications :
- 3 years of experience in Customer Success Implementation Solutions or RevOps within B2B SaaS.
- Strong experience in customer onboarding and CRM implementation.
- Experience working in early-stage startups (highly preferred).
- Hands-on experience using CRMs (e.g. Salesforce HubSpot or similar).
- Ability to manage multiple customer projects simultaneously.
- Strong communication skills with senior stakeholders.
- High level of ownership autonomy and problem-solving ability.
- Experience onboarding customers in CRM or SaaS platforms.
Additional Information :
About SaaS Talent
SaaS Talent is more than just a recruiting company. Were your hiring business development and growth partner with 20 years of experience in SaaS and Hi-Tech that helps you scale and transform your business. Weve worked with 100 companies and helped them achieve their goals. From streamlining sales marketing and operations to hiring ideal talent and getting funding if youre struggling to grow were an ideal choice.
Reach out to us at to learn more about how we can help you.
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Yes
Employment Type :
Full-time
About Company
**This is an exciting position where you must live in Latin America (preferrably Medellin, Colombia) and speak great English for this role. You can work fully remotely for this position.**Are you ready to take your career to the next level? We're on the lookout for a dynamic individua ... View more
