Technical Solutions Engineer, Campus & WiFi-focused Sydney

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Who Youll Work With
We are seeking a Campus & WiFi-focused Technical Solutions Engineer (TSE) to join our Customer Engineering team. This is a high-impact technical role where you will be the primary point of contact for enterprise customers deploying Aristas campus switching and wireless LAN solutions.

At Arista we do things differently. There are no scripts to follow and no Tier 1 to hide behind. You will operate in a non-siloed environment with direct access to the software and hardware engineering teams that build the products. You will own complex technical cases end-to-end helping customers realize the full value of Arista EOS CloudVision and CV-CUE (CloudVision Cognitive Unified Edge).

What Youll Do

Act as the subject-matter expert for Arista EOS-based campus switching (CCS-series) and WiFi 5/6/6E/7 access-point platforms.
Troubleshoot and resolve complex Layer 2/3 campus network issues covering VLANs STP/RSTP/MST LACP LLDP QoS and multicast.
Support customers deploying and operating CV-CUE (CloudVision Cognitive Unified Edge) and Arista WiFi including RF planning channel management roaming and client connectivity.
Diagnose wireless issues: RF interference 802.11 association/authentication failures WPA3/802.1X/RADIUS roaming (802.11r/k/v) and throughput degradation.
Assist with WLAN controller-less architecture questions AP onboarding tunnel configurations and Aristas CloudVision-driven zero-touch provisioning for campus.
Respond to customer inquiries via phone and email in a professional manner setting clear expectations and driving to root-cause resolution.
Conduct live troubleshooting sessions packet captures and log analysis with customers and their network teams.
Reproduce customer issues in the TSEs dedicated lab environment to validate bug reports and workarounds.
Work with software engineering to open track and validate bug fixes providing clear reproduction steps and packet-level evidence.
Document recurring issues and contribute to internal knowledge-base articles and runbooks.

Qualifications :

Essential Skills:

5 years of hands-on experience designing deploying and supporting enterprise campus networks.
Wireless Networking Fundamentals: Strong knowledge of IEEE 802.11 standards (a/b/g/n/ac/ax/be) and RF fundamentals (SNR RSSI MCS rates). Experience troubleshooting Wireless LAN (WLAN) architectures.
Solid Layer 2/3 Campus Skills:
- VLANs (IEEE 802.1Q) STP / RSTP / MSTP LACP LLDP.
- QoS 802.1p marking traffic shaping and policing for voice/video.
- Network access control: 802.1X MBA (MAC-Based Authentication) RADIUS AAA and policy enforcement.
- IP services: DHCP ARP IPv4/IPv6 IGMP snooping.
- Advanced Routing & Fabric: Deep understanding of BGP OSPF and modern fabric technologies (VXLAN/EVPN) as they apply to high-scale campus architectures.
Advanced Packet Analysis: Proficiency in using Wireshark tcpdump and Over-the-Air (OTA) wireless captures to perform forensic-level packet analysis.
Communication: Exceptional English communication skills (written and verbal) with the ability to explain complex technical concepts to both network architects and junior administrators.

Desired Skills:

Proficiency across multiple industry-leading CLI environments with a focus on deep-dive configuration and state-machine troubleshooting.
Familiarity with Controller-less or Cloud-Managed Wireless architectures.
Knowledge of Zero-Touch Provisioning (ZTP) workflows and using APIs (REST/gRPC) for network management.
Comfort with Linux CLI (bash tcpdump SSH) and an understanding of how network OS internals interact with hardware.
Programming/scripting ability (Python shell) for log parsing data analysis and workflow automation.
Experience with IXIA Spirent or similar traffic generation for performance validation.

Additional Information :

Aristas Customer Engineering team is an engineering-led organization. We pride ourselves on a linear management structure and a culture that eschews silos. Every TSE is expected to be a leader and a contributor to the global engineering community.

Education: Minimum of a Bachelors degree in Computer Science Electrical Engineering or a related field. A Masters degree is preferred.
Certifications: Valued certifications include CWNE CWSP CWNA (wireless); CCNP/CCIE Enterprise (or equivalent); Arista ACE certifications.
Experience: Prior experience in a TAC or post-sales technical support environment is strongly preferred.

Remote Work :

Employment Type :

Full-time

Who Youll Work WithWe are seeking a Campus & WiFi-focused Technical Solutions Engineer (TSE) to join our Customer Engineering team. This is a high-impact technical role where you will be the primary point of contact for enterprise customers deploying Aristas campus switching and wireless LAN solutio...

What Youll Do

Act as the subject-matter expert for Arista EOS-based campus switching (CCS-series) and WiFi 5/6/6E/7 access-point platforms.
Troubleshoot and resolve complex Layer 2/3 campus network issues covering VLANs STP/RSTP/MST LACP LLDP QoS and multicast.
Support customers deploying and operating CV-CUE (CloudVision Cognitive Unified Edge) and Arista WiFi including RF planning channel management roaming and client connectivity.
Diagnose wireless issues: RF interference 802.11 association/authentication failures WPA3/802.1X/RADIUS roaming (802.11r/k/v) and throughput degradation.
Assist with WLAN controller-less architecture questions AP onboarding tunnel configurations and Aristas CloudVision-driven zero-touch provisioning for campus.
Respond to customer inquiries via phone and email in a professional manner setting clear expectations and driving to root-cause resolution.
Conduct live troubleshooting sessions packet captures and log analysis with customers and their network teams.
Reproduce customer issues in the TSEs dedicated lab environment to validate bug reports and workarounds.
Work with software engineering to open track and validate bug fixes providing clear reproduction steps and packet-level evidence.
Document recurring issues and contribute to internal knowledge-base articles and runbooks.

Qualifications :

Essential Skills:

5 years of hands-on experience designing deploying and supporting enterprise campus networks.
Wireless Networking Fundamentals: Strong knowledge of IEEE 802.11 standards (a/b/g/n/ac/ax/be) and RF fundamentals (SNR RSSI MCS rates). Experience troubleshooting Wireless LAN (WLAN) architectures.
Solid Layer 2/3 Campus Skills:
- VLANs (IEEE 802.1Q) STP / RSTP / MSTP LACP LLDP.
- QoS 802.1p marking traffic shaping and policing for voice/video.
- Network access control: 802.1X MBA (MAC-Based Authentication) RADIUS AAA and policy enforcement.
- IP services: DHCP ARP IPv4/IPv6 IGMP snooping.
- Advanced Routing & Fabric: Deep understanding of BGP OSPF and modern fabric technologies (VXLAN/EVPN) as they apply to high-scale campus architectures.
Advanced Packet Analysis: Proficiency in using Wireshark tcpdump and Over-the-Air (OTA) wireless captures to perform forensic-level packet analysis.
Communication: Exceptional English communication skills (written and verbal) with the ability to explain complex technical concepts to both network architects and junior administrators.

Desired Skills:

Proficiency across multiple industry-leading CLI environments with a focus on deep-dive configuration and state-machine troubleshooting.
Familiarity with Controller-less or Cloud-Managed Wireless architectures.
Knowledge of Zero-Touch Provisioning (ZTP) workflows and using APIs (REST/gRPC) for network management.
Comfort with Linux CLI (bash tcpdump SSH) and an understanding of how network OS internals interact with hardware.
Programming/scripting ability (Python shell) for log parsing data analysis and workflow automation.
Experience with IXIA Spirent or similar traffic generation for performance validation.

Additional Information :

Education: Minimum of a Bachelors degree in Computer Science Electrical Engineering or a related field. A Masters degree is preferred.
Certifications: Valued certifications include CWNE CWSP CWNA (wireless); CCNP/CCIE Enterprise (or equivalent); Arista ACE certifications.
Experience: Prior experience in a TAC or post-sales technical support environment is strongly preferred.

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Arista Networks

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and sof ... View more

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