Asset Management Analyst II

Job Summary:

Provide the best possible white glove customer service and lead the IT asset management effort by tracking and

auditing the receipt and distribution of physical IT assets including mobile devices laptops and desktops. This position

uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally

and externally. Attendance and schedule adherence are requirements of this position.

Requires knowledge and experience in own discipline. Analyzes possible solutions using standard procedures.

Receives a moderate level of guidance and direction. Builds collaborative working relationships internally and

externally. Attendance and schedule adherence are requirements of this position.

Job Responsibilities:

Analyst II - will be required to understand hardware asset management and some knowledge of software

entitlements and contracts as well as have the ability to create adhoc reporting and dashboards utilizing ITAM

tools

Track and report on on order assets

Attend meetings when necessary.

Audit hardware reports to ensure 95% accuracy metrics for deployed devices

Utilize asset management tools to determine software compliance

Work on tickets submitted by the users related to assets.

Develop/Generate ad hoc reports using asset management tools.

Send inquiries to contacts and owners about assigned devices if necessary.

Provide context on process improvement ideas

Maintain acceptable accuracy metrics for hardware

Maintain acceptable software compliance for software

Provide necessary reporting and dashboard creation for customers

Qualifications & Job Skills:

Bachelors degree or equivalent work experience preferred. Typically requires a minimum of 2 years of related

experience.

Excellent attention to detail.

Strong analytical experience or skills/aptitude.

Strong knowledge and/or experience with Excel report creation.

Strong interpersonal skills.

Strong written and verbal communication skills.

Strong ability to prioritize tasks.

Familiarity with IT terminology and functions.

Self-motivated able to work independently and reliably. Ability to work flexible schedule based on customer

need.

Knowledge/experience of IT service desk operations knowledge. MS Access report creation experience and knowledge is a plus. IT Technology background.

IT infrastructure knowledge.

Base certification or familiarity with ITIL.