Digital Lead – Intermediary

Digital Lead Intermediary

Location: Melbourne (Hybrid)

About GuildInsuranceand Acerta

At GuildInsurance our people feel genuinely connected to our purpose. We are focused on the future thrive on challenge and learn from one another. We care deeply about our customers and each other making a real difference by supporting the people and professions our communities rely on.

Acerta is Guild Insurances intermediary division delivering insurance solutions supported by an experienced team providingtimelybroking advice and professional we invest further in digital capability this is an exciting time to join Acerta and help shape how brokers engage with us digitally.

The Opportunity

The Digital Lead Intermediary leads and shapes the digital experience forAcertasbroker partners. Acting as the key link between brokers underwriting teams and internal digital stakeholders this role ensures our intermediary platforms perform reliably today and continue to evolve in line with business strategy.

Sitting at the intersection of brokers underwriting and digital delivery you will combinehands-onoperational involvement with strategic influence. Using broker insight and data you will help prioritise improvements that enhance usabilityefficiencyand engagement across the intermediary channel.

This role offers:

• Genuine influence overAcertasintermediary digital platforms

• A rare blend of strategy brokerengagementandhands-ondelivery

• Strong organisational investment in digital capability andongoingtransformation

Key Responsibilities

• Act as the primary digital contact for broker partners ensuringtimelyissue resolution and ahigh-qualityexperience

• Provideday to daysupport for brokers and underwritersidentifyingtrends and driving sustainable solutions

• Leadthe lifecycle of intermediary digital products supporting roadmap delivery and continuous improvement

• Monitor digital adoption and platform performance translating insight into practical enhancements

• Collaborate with internal stakeholders to align daily operations withlonger termdigital and business strategy

• Conduct market and competitor analysis to inform positioning and improvement priorities

About You

You enjoy working at the intersection of brokers systems and technology and have a strong understanding of how brokers transact digitally. You may currently work in an operational orplatform focusedrole within a broking or underwriting environment where you troubleshoot issues analyse trends and help improve the digital tools used by brokers and underwriters. Alternatively you may be in abroker facingrole with a strong interest in technology and have played an active role in improving or shaping the systems that supportday to daybroking activity.

In either case you enjoy working across usersproductsand technology to deliver better outcomes. You bring experience within a general insurance underwritingbrokingor intermediary environment with exposure to digital or underwriting platforms such as Guidewire SunriseWinbeator Steadfast systems or apurpose builtplatform. You understand the product lifecycle can troubleshooteffectivelyand work closely with technology teams to deliver meaningful improvement supported by curiosity analytical thinking and clear communication that turns insight into action.

Why you will love working here

• Hybrid working with two days in theofficeandthe flex to work from home on other days

• Competitiveremunerationwith a 15% short term incentive plus paid parental leave and enhanced leave benefits including an extra day of paid leave each year and long service leave

• Staff discounts wellbeing initiatives and access to the Employee Assistance Program for staff and their families

Next steps

If you are looking to join a company that values your contribution celebrates your success and supports your growth we would love to hear from you. Enquiries can be addressed toJasonon0or you can email.Please do not apply via email