Claims Advisor CTP
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Claims Advisor - CTP
Job No: 678929
Sydney - Outer Suburbs Newcastle
Permanent Full Time
Insurance
Pay Band 3
Start Your Next Chapter: Become a CTP Claims Advisor in Newcastle or Sydney
Role Commencing May
Are you a customer service superstar with a passion for helping people during their time of need Are you looking for a meaningful career where you can grow learn and make a real difference
At Suncorp we are one of Australia and New Zealands leading insurance providers supported by a diverse and inclusive workforce that reflects the communities we serve. Were committed to delivering exceptional support to injured customers through CTP (Compulsory Third Party) Personal Injury Claims and were looking for dedicated individuals to join our team in Newcastle or Sydney.
Your New Role
As a CTP Claims Advisor youll be the trusted support for customers who have been injured in motor vehicle accidents. No two days look the same and youll play a pivotal role in guiding customers through their recovery journey with empathy clarity and confidence.
This role commences in May.
What Youll Be Doing
- Managing the daytoday responsibilities of a portfolio of claims including regular customer contact.
- Liaising with both internal and external stakeholders including healthcare providers.
- Gathering the right information to make informed timely decisions.
- Reviewing medical documentation and proactively approving treatment where appropriate.
- Delivering clear supportive decisions to customers throughout the life of their claim.
- Maintaining strong compliance to meet internal and external audit requirements.
About You
Youll thrive in this role if you bring:
- A proactive mindset with the ability to prioritise tasks independently.
- Strong problemsolving and negotiation abilities.
- Exceptional customer service skills and a warm professional phone manner.
- Confidence using technology and learning new systems quickly.
- Resilience and adaptability in a fastpaced highvolume environment.
- Experience in personal insurance or the broader insurance industry is desirable but not essential.
Why Join Suncorp
Join one of Australias most trusted employers and enjoy a range of benefits designed to support your wellbeing growth and success:
- Competitive Annual Salary Performance Based Incentives
- Generous leave offerings: annual leave flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid working options for better worklife balance
- Staff discounts across 400 top retailers plus discounts on Suncorp brands including AAMI Shannons and Apia
- Reward & Recognition programs celebrating your achievements
- Professional development with ongoing training coaching and clear career pathways
- Community connection: opportunities to participate in charitable initiatives like Spirit to Cure
(Benefits may vary depending on role level and location.)
Why This Role Matters
This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused proactive support. Youll complement existing teams and contribute to a broader uplift in service quality with impact visible to senior leadership.
Take the next step in your Suncorp career apply now and help us deliver better outcomes for our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
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