The Line 1B Controls and Governance Manager strengthen the First Line by providing embedded risk expertise challenge and oversight across business processes. The role ensures that risk ownership remains with the business (Line 1A) while Line 1B drives control design quality risk & control selfassessments (RCSA) issues/incident management and regulatory and audit preparedness in close partnership with the Second Line (Risk & Compliance) and Internal Audit (Third Line).
Position Responsibilities:
- Lead RCSA and control testing for inscope processes ensuring risks and controls are assessed consistently and effectively.
- Oversee incident management including event capture rootcause analysis issue remediation and verification of actionplan closure.
- Produce and maintain KRI dashboards and reporting packs for management and risk committees.
- Collaborate with Compliance Risk and Internal Audit to strengthen processes and controls ensuring alignment with global and local regulatory requirements
- Support audit engagements by coordinating walkthroughs evidence submissions and remediation activities.
- Assist with Business Continuity planning documentation and testing exercises.
- Facilitate risk and control forums to enhance firstline capability and awareness.
- Coach and mentor risk champions to build stronger ownership of risks and controls within the business
Required Qualifications:
- Bachelors degree in Accounting Finance Economics Business or related discipline.
- Professional certification such as CISI CPA CFA is an advantage.
- Five to ten years of experience in internal audit operational risk compliance controls or consulting preferably within asset management insurance or financial services
- Strong understanding of risk and control frameworks audit methodologies and regulatory requirements affecting investment and market operations
- Working knowledge of investment operations (e.g. reconciliations settlements asset servicing onboarding static data).
- Intermediate to Advanced MS Office skills.
- Experience with PowerBI PowerApps automation tools (VBA robotics) or machine learning is an advantage.
Preferred Qualifications:
- Strong Risk and Controls acumen attention to quality able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.
- Ability to question assumptions challenge process owners constructively and escalate concerns clearly when required.
- Familiarity with control testing techniques and methodologies ensuring robust assessment of design and operating effectiveness.
- Skilled in producing insightful KRI dashboards and translating data into meaningful risk insights.
- Strong written and verbal communication; able to convey risk themes to senior stakeholders and support alignment across the Three Lines.
- Flexible and agile quick to pick-up on tight deadlines and changes in requirements.
- Able to identify control gaps process inefficiencies and support enhancements in collaboration with business partners.
- Able to mentor risk champions and promote strong First Line risk awareness and ownership and
- Demonstrate strong cross-functional collaboration.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
Manager
The Line 1B Controls and Governance Manager strengthen the First Line by providing embedded risk expertise challenge and oversight across business processes. The role ensures that risk ownership remains with the business (Line 1A) while Line 1B drives control design quality risk & control selfassess...
The Line 1B Controls and Governance Manager strengthen the First Line by providing embedded risk expertise challenge and oversight across business processes. The role ensures that risk ownership remains with the business (Line 1A) while Line 1B drives control design quality risk & control selfassessments (RCSA) issues/incident management and regulatory and audit preparedness in close partnership with the Second Line (Risk & Compliance) and Internal Audit (Third Line).
Position Responsibilities:
- Lead RCSA and control testing for inscope processes ensuring risks and controls are assessed consistently and effectively.
- Oversee incident management including event capture rootcause analysis issue remediation and verification of actionplan closure.
- Produce and maintain KRI dashboards and reporting packs for management and risk committees.
- Collaborate with Compliance Risk and Internal Audit to strengthen processes and controls ensuring alignment with global and local regulatory requirements
- Support audit engagements by coordinating walkthroughs evidence submissions and remediation activities.
- Assist with Business Continuity planning documentation and testing exercises.
- Facilitate risk and control forums to enhance firstline capability and awareness.
- Coach and mentor risk champions to build stronger ownership of risks and controls within the business
Required Qualifications:
- Bachelors degree in Accounting Finance Economics Business or related discipline.
- Professional certification such as CISI CPA CFA is an advantage.
- Five to ten years of experience in internal audit operational risk compliance controls or consulting preferably within asset management insurance or financial services
- Strong understanding of risk and control frameworks audit methodologies and regulatory requirements affecting investment and market operations
- Working knowledge of investment operations (e.g. reconciliations settlements asset servicing onboarding static data).
- Intermediate to Advanced MS Office skills.
- Experience with PowerBI PowerApps automation tools (VBA robotics) or machine learning is an advantage.
Preferred Qualifications:
- Strong Risk and Controls acumen attention to quality able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.
- Ability to question assumptions challenge process owners constructively and escalate concerns clearly when required.
- Familiarity with control testing techniques and methodologies ensuring robust assessment of design and operating effectiveness.
- Skilled in producing insightful KRI dashboards and translating data into meaningful risk insights.
- Strong written and verbal communication; able to convey risk themes to senior stakeholders and support alignment across the Three Lines.
- Flexible and agile quick to pick-up on tight deadlines and changes in requirements.
- Able to identify control gaps process inefficiencies and support enhancements in collaboration with business partners.
- Able to mentor risk champions and promote strong First Line risk awareness and ownership and
- Demonstrate strong cross-functional collaboration.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
Manager
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