Technical Support Engineer (L1 Frontline Support)
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Databento is a fast-growing startup that provides modern APIs for financial market data making it dramatically easier for firms of all sizes to access and use market data. As a Series A company weve raised $37.8M to date and grown revenue by over 400% YoY.
This is a customer-facing first-line support position focused on triaging issues answering technical questions and helping customers successfully use Databentos APIs and data products.
This role sits squarely at L1: youll be the first point of contact for customer issues responsible for understanding the problem resolving common and well-documented cases and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities
- Act as the first point of contact for customer support inquiries.
- Resolve common customer issues related to API usage onboarding authentication integration and billing.
- Escalate issues to L2/L3 support or engineering with clear documentation reproduction steps and logs.
- Maintain accurate ticket status notes and customer communication.
- Identify recurring questions and contribute improvements to documentation FAQs and onboarding materials.
- Participate in frontline support on-call rotation.
Requirements
- Bachelors degree in computer science or a comparable technical background.
- Prior experience using Databento as a customer is strongly preferred.
- At least 2 years of experience in technical support QA or engineering.
- Working proficiency in Python.
- Familiarity with financial trading or market data.
- Experience with troubleshooting tools (Wireshark tcpdump ss nc telnet strace gdb perf eBPF lsof curl xxd jq SQL) is a plus.
- Experience with observability tools (Grafana Prometheus Loki Sentry) is a plus.
- Strong technical communication skills.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @ or (our ATS). Any other domains (e.g. ) are fraudulent.
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Databento Inc. provides equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age disability sexual orientation gender identity or expression veteran status or addition to federal law requirements we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Pursuant to applicable laws we consider qualified applicants with arrest or conviction records. If you need an accommodation please let us know.
Required Experience:
IC
Key Skills
About Company
Databento provides real-time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits.
