IT Engineer GEP Smart Product Support Engineer

Job Title: IT Engineer-Level 3 - Senior (11 - 15 Years)- GEP Smart Product Support Engineer

Job Location: Juno Beach

Job Type: Long-term Contract

Role Overview

We are seeking an experienced GEP Smart Product Support Engineer to support the Source-toPay Transformation Program through project delivery and extended Hypercare across all Business Units. This role requires deep understanding of a dual-system procurement landscape where Inventoried Materials procurement is managed in SAP S/4HANA while Indirect Materials and all Services procurement are managed in GEP Smart. Documents master data and financial transactions flow bidirectionally between SAP and GEP via integration middleware (SAP Process Orchestration and GEP Click) with SAP serving as the system of record for all financial data including Invoices.

Key Responsibilities

Triage and resolve GEP Smart production incidents for Materials and Services procurement - including Service POs Service Confirmations Vendor Catalogs approval workflows and user access
Trace and troubleshoot cross-system transaction failures end-to-end across SAP Process Orchestration and GEP Click middleware identifying where document flows break down between GEP and SAP
Support Contract Lifecycle Management (CLM) in GEP including contract creation approval workflows amendments and renewals and assist with the migration and conversion of legacy contracts from SAP SRM to GEP ensuring data integrity field mapping accuracy and business continuity throughout the transition
Coordinate with SAP functional teams on issues where GEP-originated transactions (Service POs Service Confirmations e-invoicing) fail to post correctly in SAP for invoice processing and financial reconciliation given SAP is the system of record for all financial data
Monitor and support master data interfaces between GEP and SAP - including supplier records service/material masters cost centers and purchasing org structures - troubleshooting sync failures and mismatches that cause downstream procurement or invoicing errors
Apply lessons learnt to proactively identify recurring issue patterns and implement preventive measures before they impact production
Support BU-specific GEP tenant configurations - approval hierarchies notification templates roles and permissions - that vary across Business Units
Execute SIT regression and UAT test cycles for product features BU-specific configurations and integration touchpoints across the SAP-GEP landscape
Support GEP Spend Analytics data validation across BU hierarchies
Partner with the scrum masters and workstream leads to manage the GEP support backlog and participate in sprint ceremonies

Required Qualifications

3 5 years of hands-on GEP Smart experience across Materials Procurement Services Procurement Source-to-Contract and Spend Analytics modules
Proven experience supporting GEP in a hybrid GEP procurement landscape with clear understanding of document flows and system-of-record boundaries
Experience with GEP Click and familiarity with other integration middleware such as SAP Process Orchestration (SAP PO) and the ability to trace and troubleshoot cross-system transaction failures
Strong understanding of Service PO and Service Confirmation workflows and in GEP and how they integrate with SAP for invoice posting and financial reconciliation
Experience supporting master data interfaces between GEP and SAP including supplier material/service and org structure data
Experience in defect and backlog tracking tools such as Jira or ServiceNow

Preferred Qualifications

Utility or energy industry experience
Agile/SAFe delivery model experience