Senior Manager, Customer Success

Paris - France

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Opportunity
Were looking for a strategic and customer-focused leader to join our French team as a Senior Manager of Customer this role you will lead a high-performing team of Customer Success Managers passionate about Adobe Experience Cloud solutions within the dynamic digital marketing technology space. Your mission: to accelerate customer value drive retention and growth and ensure an exceptional customer experience.
Your team of Customer Success Managers collaborate with Technical Account Managers and partners to offer strategic leadership for Adobes Ultimate Success offering. This is a high-impact leadership opportunity for someone who thrives in a fast-paced environment and is passionate about putting customers at the heart of business strategy.
What youll do
Champion customer-centric strategies to boost satisfaction retention and value across the customer lifecycle.
Lead and support CSMs through strategic engagement success planning and executive sponsorship.
Partner with Sales and cross-functional teams to drive growth reduce churn and exceed NDR targets.
Use customer insights to craft strategy influence product direction and improve processes.
Nurture a high-performing innovative team culture through accountability continuous improvement and psychological safety.
Scale team capabilities through strategic hiring onboarding and capacity planning.
Ensure operational perfection through global initiatives cross-functional alignment and data-driven execution.
Qualifications
7 years in Customer Success Account Management or Client Services including 3 years leading high-performing teams.
Experience in digital marketing martech or SaaS; background in Telco Media Travel or Entertainment is a plus.
Strong critical thinking collaborator management and executive communication skills.
Consistent record to build senior relationships and drive cross-functional results.
Skilled at leading through change developing teams and growing in fast-paced sophisticated environments with autonomy and accountability.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Required Experience:

Senior Manager

The OpportunityWere looking for a strategic and customer-focused leader to join our French team as a Senior Manager of Customer this role you will lead a high-performing team of Customer Success Managers passionate about Adobe Experience Cloud solutions within the dynamic digital marketing technolo...

The Opportunity
Were looking for a strategic and customer-focused leader to join our French team as a Senior Manager of Customer this role you will lead a high-performing team of Customer Success Managers passionate about Adobe Experience Cloud solutions within the dynamic digital marketing technology space. Your mission: to accelerate customer value drive retention and growth and ensure an exceptional customer experience.
Your team of Customer Success Managers collaborate with Technical Account Managers and partners to offer strategic leadership for Adobes Ultimate Success offering. This is a high-impact leadership opportunity for someone who thrives in a fast-paced environment and is passionate about putting customers at the heart of business strategy.
What youll do
Champion customer-centric strategies to boost satisfaction retention and value across the customer lifecycle.
Lead and support CSMs through strategic engagement success planning and executive sponsorship.
Partner with Sales and cross-functional teams to drive growth reduce churn and exceed NDR targets.
Use customer insights to craft strategy influence product direction and improve processes.
Nurture a high-performing innovative team culture through accountability continuous improvement and psychological safety.
Scale team capabilities through strategic hiring onboarding and capacity planning.
Ensure operational perfection through global initiatives cross-functional alignment and data-driven execution.
Qualifications
7 years in Customer Success Account Management or Client Services including 3 years leading high-performing teams.
Experience in digital marketing martech or SaaS; background in Telco Media Travel or Entertainment is a plus.
Strong critical thinking collaborator management and executive communication skills.
Consistent record to build senior relationships and drive cross-functional results.
Skilled at leading through change developing teams and growing in fast-paced sophisticated environments with autonomy and accountability.