Public Enquiry Officer (Maidstone)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location of Role: Maidstone
Advert Closing Date: 02/04/2026
Starting Salary: 25809.00(pro-rata for part-time vacancies)
Part/Full Time:Part Time
Contract Type: Permanent
Working Pattern: Mon-Fri with occasional evening/weekends
Weekend/Evening Working: No
An exciting opportunity has arisen for an individual to undertake the role of Public Enquiry Officer based in Maidstone Kent. There is a part-time position available averaging 31.45hrs per week. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern within the hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further can include but are not limited to taking accurate and detailed reports of crime (either recent or historic) dealing with bail signers sign posting queries to correct agencies as well as dealing with post and deliveries for the station.
The successful candidate will be able to demonstrate experience of working with the public sometimes in a pressurised situation and of providing a high standard of service will be able to provide evidence that supports the ability to treat people with dignity and respect regardless of the circumstances or situation. The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public both individually and with others.
The successful candidate will also be able to make independent decisions and multi-task inspiring confidence in the public they are helping. It is essential that they also work well as part of a team including the wider Public Enquiry Department as well as with all colleagues within Kent Police. Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best ability to be responsive to continuous change and expectations is also essential this relates to both the public and the policing environment.
Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar however knowledge of police systems such as STORM Athena and the Police National Computer (PNC) would be an advantage.
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.
Kent Policeoffer incremental increases within this salary band therefore the salary for this position will rise to a maximum of29424.00.
For the full job description please click here
Your application for this role will be shortlisted on the content you provide within the reason for application question within the application form itself. CVs covering letters or attachments are not included in the shortlist. Within your reason for application answer please refer to any experience skills and abilities you feel you have that will make you suitable for this role based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age disability gender reassignment marriage or civil partnership status pregnancy or maternity race religion or belief sexual orientation sex or employment status.
Please let us know if you require extra support at any stage of the application process or for further information regarding this position please email us at stating Application Support and Adjustments in the title of your email. Alternatively you can call us on . Where appropriate we will make adjustments to the selection process working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If youre not from the UK you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If youre from the UK you must have lived here continuously for the last three years. This doesnt apply to those serving abroad in the British Armed Forces.
Required Experience:
Unclear Seniority
