Customer Renewal Executive (CRE)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Overview:

The Customer Renewal Executive (CRE) plays a crucial role in managing assigned customer accounts within the public sector. This position centers on securing on-premise renewals while advocating for innovative cloud migration paths for direct and partner accounts.

Key Responsibilities:

- Develop and implement strategic plans to ensure the renewal of on-premise public sector support agreements.

- Oversee deal negotiations and manage the commercial responsibilities from opportunity identification through to closure for renewals.

- Leverage internal systems to conduct customer research assess potential risks and forecast account activity.

- Identify opportunities to transition existing on-premise customers to cloud solutions.

- Collaborate with cross-functional teams to achieve organizational goals.

- Promote and apply the Cloud Extension policy to optimize expenditure towards SAP cloud solutions.

- Participate in additional short-term projects in conjunction with core renewal duties.

- Act as the primary liaison for customers ensuring customer satisfaction by effectively managing issues and escalations.

Experience & Language Requirements:

- Solid understanding of SAP systems and processes.

- Demonstrated commercial experience including account management strategies and contract negotiations is advantageous.

- Proficiency in Microsoft Office Suite (Excel PowerPoint Word Outlook).

- Fluency in English and Spanish is required.

Skills:

- Exceptional communication and interpersonal skills.

- Strong analytical and problem-solving capabilities.

- Ability to collaborate effectively within cross-functional teams.

- A customer-centric approach with a dedicated focus on delivering value.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Requisition ID: 449912 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid