Digital Product Manager
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Job Summary
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over100 countries we are transforming the way LTE/5G and Starlink technology is used for connect branches remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia Malaysia Netherlands UK and United States Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story our secret sauce is our people: our creativity hands-on attitude and our willingness to go above and beyond for our customers are what keep us growing hence continuously looking for new colleagues to join and be part of our journey.
Digital Product Manager FLOW Platform
Role Summary
Blue Wireless is seeking aDigital Product Managerto lead the development and evolution ofFLOW our next-generation digital platform designed to transform how customers and internal teams interact with connectivity services.
FLOW is a strategic initiative underProject Elevate 26 aimed at building a unified digital platform that connects currently fragmented systems and delivers a seamless end-to-end experience across the connectivity lifecycle. The platform will enable customers to onboard quote order track delivery and manage services through an intuitive self-service interface supported by automation APIs and AI capabilities.
The Digital Product Manager willown the digital product strategy roadmap and delivery of the FLOW platform including customer-facing capabilities and vendor-based digital services such as quoting platforms ( equivalent). This role will work closely with the Transformation Office Application Development team Business Analysts and key business stakeholders to translate business needs into scalable digital solutions.
This position is critical in building Blue Wirelessdigital backbone enabling automation operational efficiency and superior customer experience as the business scales globally.
Key Responsibilities
Product Strategy & Ownership
- Own thevision strategy and roadmapfor the FLOW digital platform.
- Define and drive theend-to-end digital customer journeyacross key lifecycle stages:
- Onboarding
- Quoting
- Ordering
- Delivery tracking
- In-life service management
- Align product roadmap with the broaderBlue Wirelesssdigital transformation strategy.
- Prioritize initiatives based on business value customer impact and operational efficiency.
Digital Platform Development
- Lead the design and development ofFLOW as a unified digital platformintegrating internal systems and external services.
- Work with engineering teams to build scalable capabilities including:
- Customer self-service portal
- Digital ordering workflows
- Delivery visibility and service lifecycle tracking
- API integrations across internal and vendor systems
- Ensure platform architecture supports future scalability automation and AI capabilities.
Vendor Platform Ownership
- Manage andoptimizethird-party digital toolsused within the FLOW ecosystem including quoting platforms ( equivalent).
- Evaluate vendor solutions anddeterminebuy vs. build decisions.
- Ensure vendor platforms integrate seamlessly with internal systems and customer workflows.
- Manage vendor relationships and align their product roadmaps with Blue Wireless digital strategy.
Cross-Functional Collaboration
- Work closely with:
- Application Development teamto translate product vision into technical execution
- Business Analyststo capture operational requirements and process improvements
- Sales Operations and Customer Success teamsto ensure platform capabilities supportreal businessworkflows
- Coordinate digital initiatives across departments to drive adoption and alignment.
Customer Experience & Innovation
- Design digital experiences inspired byconsumer-grade platforms enabling customers to easily manage connectivity services through self-service capabilitiesfor enterprise connectivity services.
- Drive continuous improvement through data user feedback and platform analytics.
- Identifyopportunities to introduceautomation AI-driven insights and digital workflowsthat enhance both customer and internal experiences.
Product Governance & Delivery
- Define product success metricsKPIsandmonitor platform performance.
- Manage product backlog release planning and feature prioritizationand change management across internal teams.
- Ensure alignment with enterprise architecture data strategy and security standards.
Key Outcomes / Success Metrics
Success in this role will contribute to:
- Reduced manual operational processes through digital automation
- Improved customer experience via self-service capabilities
- Faster quoting ordering and delivery workflows
- Increased operational efficiency across sales delivery and support
- A scalable digital platform supporting Blue Wireless global growth strategy.
Qualifications & Experience
- 37years experienceinProduct Management Digital Platforms or SaaS products
- Proven experience deliveringcustomer-facing digital platforms or portals
- Strong understanding ofAPI-driven architecture system integrations anddigital ecosystems
- Experience working incross-functional environments (engineering operations business teams)
- Strong background in requirements gathering-Writing detailed product requirement documents (PRD) with comprehensive acceptance criteria user stories and technical requirements toprovideclear guidance for development work
- Strong stakeholder management and communication skills
Preferred
- Experience withCRM platforms such as Salesforce
- Experience intelecommunications connectivity SaaS platforms or enterprise technology
- Familiarity withAI-enabled digital products or automation platforms
- Experience buildingself-service customer platforms or marketplace-style ecosystems
- Experience in taking a product from 01
- Experience in user research with enterprise customers
- Experience with developing user stories and managing them inJIRA
Reporting Line
- Reports to:Head of Transformation
- Works closely with:
- Application Development Team
- Business Analysts across functional domains
- ProductTeam
Why This Role Matters
FLOW is designed to become Blue Wirelesscore digital platform connecting fragmented systems and redefining the connectivity lifecycle experience for enterprise customers. The Product Manager will be instrumental in delivering this transformation and building the foundation for scalable growth.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.
By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.
Required Experience:
IC
