Product Manager Post Order Experience (mfd)
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
As a Product Manager for Post-Order Experience (m/f/d) youll own the end-to-end experience customers have after placing an order - from real-time tracking through delivery completion and everything that happens when things dont go as planned.
This is a unique role that sits at the intersection of operations and consumer Product. Youll shape customer-facing experiences like order tracking delivery communication and our Help Center while also building and improving the operational systems behind workforce management including employee data integrations working-hour tracking for productivity and payroll compliance and identity verification.. The scope is broad and evolving - were looking for someone comfortable navigating ambiguity and shifting priorities in a fast-paced environment.
Youll partner closely with operations customer care engineering design and analytics to deliver improvements that customers feel and that scale operationally.
You will:
- Own the product vision and roadmap for post-order customer touchpoints including order tracking delay management delivery status communication and post-order feedback
- Drive improvements to our help center and customer support experience identifying opportunities for automation and self-service
- Build and maintain workforce management tools and integrations (scheduling punching HR system integrations compliance workflows)
- Collaborate with operations stakeholders to ensure rider-facing and customer-facing systems work together seamlessly
- Define and monitor key metrics across customer satisfaction operational efficiency as well as workforce data quality and compliance
- Lead discovery prioritization and delivery with a cross-functional squad of engineers designers and analysts
- Balance quick tactical fixes with longer-term strategic bets - this domain requires both
Qualifications :
- 2 years of product management experience ideally with exposure to both consumer-facing products and operational/back-office systems
- Strong analytical skills - youre comfortable with data can design experiments and use quantitative evidence to drive decisions
- Genuine user empathy paired with operational pragmatism; you care about the customer experience but understand the constraints of running a physical delivery operation
- Experience working with distributed or cross-functional stakeholder groups (operations engineering customer care)
- Curiosity about emerging technologies such as AI and a willingness to experiment with new tools to improve product discovery analysis and execution
- Clear concise communication in English
- A bachelors degree or equivalent practical experience
Nice to Have
- Experience in logistics delivery marketplace or workforce management products
- Familiarity with third-party integrations (HR systems scheduling tools identity verification)
- Exposure to automation or self-service tooling for customer support
Additional Information :
- A 1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn grow and achieve your goals
- 26 days of vacation 1 day every year up to a maximum of 30 days
- A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
- A discount on your Urban Sports Club membership
- Attractive company pension options
- Unlimited access to an e-learning and development platform MyAcademy including online German courses
- Online discounts with Corporate Benefits and Future Bens
- A cool discount off your personal Flink orders; be the first to test out new products!
- A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance
It is our commitment that every applicant will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
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