Director, User Experience Quick Commerce

About the opportunity

We are on the lookout for a Director User Experience to join our Q-Commerce DMart Product team on our journey to always deliver amazing experiences. 

Be part of redefining how customers experience quick commerce. Youll help build technology that scales our non-food offerings reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team youll make Delivery Hero the go-to platform for a broad range of products helping us grow faster and deliver more value to customers around the world.

In your role as Director User Experience (UX) Q-Commerce you will lead and manage the UX team that creates products that support our Supply Chain Partner tools & Store Operations Tribes.  You will be responsible for making sure the experience users have with our products are best in class. You will also collaborate with various cross-functional peers including product management and engineering and communicate regularly with various stakeholders. You will also be expected to collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero on a regular basis.

• Manage mentor and empower a team of product designers providing regular feedback on concept development while inspiring creativity and challenging established thinking to identify industry best practices.

• Bring the narrative of user needs to interdisciplinary teams to strengthen user-centricity communicating design rationale to stakeholders to ensure high business and user impact.

• Incorporate data analysis feedback and usability testing to validate concepts and experience paradigms ensuring the quality of implementation meets all design requirements.

• Champion the implementation of global design systems and pattern libraries while contributing to outstanding experiences through solid engaging UX and UI patterns.

• Optimize introduce and improve processes within an agile mindset to manage multiple work streams in a fast-paced changing environment.

• Collaborate with peers in other design teams and contribute to the global design community to strengthen user experience standards across the organization.

• Contribute to the DMart product vision and strategy as a key lever for Q-Commerce and Delivery Heros success.

Whats in it for you

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

Qualifications :

• At a minimum BA in UX-related field (Human-computer interaction Human factors Communication Design Product Design) or equivalent practical experience

• 10 years of experience as a UX Designer Interaction Designer Information Architect or similar UX-related role with 5 years of experience leading teams of senior designers in the creation of B2B and B2C facing experiences.

• Demonstrate clear excellence in either UX or UI with solid skills as a foundation in both backed by a portfolio demonstrating a user-centered design approach problem-solving skills attention to detail and extensive experience in designing and shipping for web and mobile applications and services.

• Obsessed with understanding the needs of the users of your services you possess the ability to lead discussions promote design solutions and adapt design practicesconvincing through narrative and rigor while maintaining excellent written and verbal communication skills in English.

• Use operational experience in prioritization and time-management to work effectively within tech teams leveraging technical experience and mastery of design tools such as Figma as a must.

• Experience leveraging AI for productivity and the product development process is a huge bonus as you apply your expertise to create impactful user-focused digital solutions and services.

Additional Information :

Whats in it for you

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time