Housekeeping Manager
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York.
- Responsible for the successful performance of the day to day operation of the Housekeeping sections/department
- Consistently offer welcoming friendly and warm service to external and internal guests.
- Lead and coach team to provide intuitive service engaging with external and internal guests and anticipating their needs.
- Foster positive cross departmental relationships to create a seamless experience
- Follow detailed cleaning standards as set through our ALL Safe Stay Well Leading Quality Assurance and Accors brand standards
- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
- Supporting company and hotel policies and procedures including creating promoting and actively participate in EES Health and Safety and Voice of Guest initiatives.
- Responsible for the overall cleanliness maintenance and ambience of designated areas including service areas
- Ensuring machines and equipment are in working order in collaboration with the Assistant Director Housekeeping.
- Regularly connect directly with guests in the space creating a friendly and welcoming atmosphere
- Assist in developing departmental goals and measurements resulting in a balanced score card of guest colleague shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
- Ongoing professional development growth and job satisfaction of all colleagues t
- Assist with colleague planning selection training and development strategies are in place and executed
- Key involvement in the Hotels preventative maintenance programs.
- Assist in reaching monthly financial obligations for labour and expenses
- Understanding and knowledge and understanding of the CBA and Employee handbook and lead teams accordingly
- Conducting annual performance reviews of housekeeping colleagues
- Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training coaching and performance managing through regular audits
- Effectively set up and prepare Housekeeping daily assignments and project plans
- Performs other related duties and follow hotel standards as assigned/applicable.
Qualifications :
- Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset.
- Previous Housekeeping leadership experience.
- Knowledge of Property Management System (Opera PMS HotSos/Rex or equivalent) Microsoft Office and Outlook.
- Creative and effective leader and team player possessing a high degree of professionalism sound human resources management principles communication administrative skills ambition drive energy and determination.
- May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs Knowledge of Property Management System (Opera PMS or equivalent) Microsoft Office and Outlook are required.
- Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs.
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 60 lbs
- Ability to push or pull objects up to 60 lbs
- Frequent work above shoulder height is required
- Frequent kneeling pushing pulling lifting
- Frequent ascending or descending ladders stairs and ramps
Additional Information :
Whats in it for you
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness Sustainability and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
