Dutch Speaking Customer Advisor
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a compassionate communicator looking for a career that truly makes a difference Do you want to live in the vibrant sun-drenched city of Porto while supporting patients in managing their health
We are seeking Dutch-speaking Customer Advisors to join our specialized Medical Device Support this role you will be the primary point of contact for users of advanced diabetes management technology helping them live healthier more confident lives.
The Project: Life-Changing Support
You will support a global leader in Diabetes Care. This project focuses on high-tech medical devices including Continuous Glucose Monitors (CGM) and insulin delivery systems. Your mission is to provide technical and empathetic support to patients caregivers and healthcare professionals ensuring their life-critical devices are functioning perfectly.
Your Daily Impact
- Patient Guidance: Assist Dutch-speaking users with the setup synchronization and troubleshooting of their medical devices and mobile health apps.
- Empathetic Problem Solving: Listen to patient concerns regarding glucose readings or hardware issues and provide calm clear solutions.
- Technical Troubleshooting: Identify software bugs or hardware malfunctions and escalate them to technical experts when necessary.
- Compliance & Safety: Maintain high standards of data privacy and medical reporting ensuring every interaction is documented according to healthcare regulations.
Work Model: The Best of Both Worlds
This is a Hybrid position based in Porto Portugal.
- 2 Days On-Site: Collaborate with your team at our modern high-tech hub in Porto.
- 3 Days Remote: Enjoy the flexibility of working from your home office.
- Full-Time Only: 40 hours per week with a stable rotating shift schedule.
Requirements
- Language: Native or C2-level fluency in Dutch and a minimum of B2 English.
- Communication: Exceptional verbal and written skills with a high degree of empathy.
- Experience: Prior experience in customer service or the medical field is a plus but not mandatory. We provide comprehensive training!
- Technical Aptitude: Comfortable learning how to use and troubleshoot medical hardware and smartphone applications.
- Location: Must be willing to work from our office in Porto at least two days a week.
What We Offer
- Relocation Package: Moving from abroad We make it easy!
- A private room in a shared company apartment in Porto.
- Assistance with local paperwork (NIF Social Security etc.).
- Flight reimbursement.
- Equipment: A complete professional workstation provided by the company.
- Health & Security: Comprehensive Private Health and Life Insurance from your first day.
- Career Growth: We invest in our people. Our internal first promotion policy means you can quickly move into Quality Training or Management roles.
- Competitive Salary: A package designed for a high quality of life in Portugal including a monthly meal allowance.
- Modern Office: A vibrant workspace with break areas snacks and a multicultural atmosphere.
Why Porto
Porto is more than just a city; its an experience. From the historic Ribeira district to the stunning Atlantic beaches youll enjoy a Mediterranean climate world-class gastronomy and a lower cost of living than Northern Europeall while working in a meaningful industry.
