Customer Service Supervisor – Order Management
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Medtronic is a market leader and our expanding portfolio delivers measurable clinical and economic value and opens doors. With a passion for helping patients and a commercial mindset you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems make progress and deliver meaningful innovations.This role leads a customer support team responsible for providing accurate timely and high quality service to internal and external customers. The position focuses on team leadership operational execution continuous improvement and delivering consistent customer experience.
Responsibilities may include the following and other duties may be assigned:
Lead and support a customer service team by providing daily guidance coaching and performance feedback.
Serve as a point of contact for customer inquiries related to orders shipments inventory availability returns and pricing adjustments.
Oversee order management processes including webbased ordering and registrations and coordinate with internal partners to resolve customer issues.
Manage inventoryrelated activities including forecasting replenishment allocation and EDI processes to support service level targets.
Identify process improvement opportunities and collaborate with partners to enhance efficiency and customer satisfaction.
Support staffing workload planning and productivity to ensure operational goals are met.
Proficiency in ERP and order management systems (e.g. SAP) and standard reporting tools
Leadership Responsibilities:
Coach mentor and develop team members to support performance engagement and growth.
Conduct regular oneonone meetings and performance discussions.
Foster an inclusive collaborative and respectful team environment aligned with Medtronic values.
Required Knowledge and Experience:
Six Sigma training or certification (Yellow Belt Green Belt or higher) preferred
Experience applying Lean and Six Sigma methodologies to reduce variation eliminate waste and improve customer-facing processes
Experience working in a regulated environment with a strong focus on quality documentation and compliance
Experience leading or supporting customer service operations
Strong communication and problemsolving skills
Education or equivalent experience:
High School Diploma/GED with 5 years of experience or Associate degree with 3 years of experience or Bachelors degree
1 year of customer service supervisory experience or 3 years of customer service experience
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Manager
Key Skills
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
