CRM Lead

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Role-- CRM Lead

Required Skills

5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication stakeholder management and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Oracle certifications (e.g. Oracle B2B Service Certified).
Familiarity with scripting (JavaScript PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g. MuleSoft Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g. Oracle BI Genesys reporting).

Role-- CRM Lead Required Skills 5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication stakeholder management and onsite leadership skills. Ab...