ServiceNow FSM (Field Service Management) Expert

Position Description:

Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Service Now FSM Developer
Position: Senior Software Engineer / Lead Analyst
Experience: 6- 8 Years
Category: Software Development/ Engineering
Main location: India Karnataka Bangalore
Position ID: 0326-0846
Employment Type: Full Time


We are looking for a ServiceNow FSM Expert with strong hands-on development and implementation experience in the Field Service Management module. The candidate should possess a solid blend of technical expertise business process understanding and consulting capabilities to design implement and demonstrate FSM solutions.
The role requires someone who can translate business requirements into technical solutions guide junior developers and actively participate in solution demonstrations product walkthroughs and customer discussions.

Your future duties and responsibilities:

Key Responsibilities
FSM Implementation & Development
Design and implement ServiceNow Field Service Management (FSM) solutions aligned with business requirements.
Configure and customize FSM components including:
Work Orders
Dispatching
Scheduling
Service Territories
Mobile Workforce Enablement
Develop and maintain custom scripts business rules workflows and integrations within the ServiceNow platform.
Ensure adherence to ServiceNow development best practices and platform standards.
Technical Development
Hands-on development using:
Server-side scripting (Business Rules Script Includes Glide APIs)
Client-side scripting
Flow Designer / Workflow
UI Policies UI Actions
Configure integrations with external systems through REST/SOAP APIs where required.
Perform technical troubleshooting and root cause analysis for FSM related issues.

#LI-SK50

Required qualifications to be successful in this role:

Servicenow development field service management module implementation and customization extremely good in scripting integration expertise.

Skills:

• ServiceNow
• Telecommunications
• ServiceNow CMDB

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.